The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
Verghis, Philip
ISBN 10: 0929306341 ISBN 13: 9780929306346
Editore: Silicon Pr, 2005
Usato
hardcover
Da
Jenson Books Inc, Logan, UT, U.S.A.
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Venditore AbeBooks dal 2 maggio 2016
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The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings. Codice articolo 4BQGBJ011XKG
Riassunto:
If customer support is so critical, why are complaints about customer support at an all-time high? If people buy on price but stay because of service, why are not companies listening to their own customer support teams, the people who know their customers best? How does this flawed approach impact the bottom line? In his eye-opening new book, The Ultimate Customer Support Executive, global support expert Phil Verghis unveils the secrets of getting and keeping customers for life in this hyper-competitive world. By successfully merging people, processes and technology, Verghis demonstrates how to unleash the power of the customer to propel your company to new levels of success and turbo-charge your career at the same time. In today's interconnected world, few companies have thought through the implications of providing global support in a holistic way. Verghis, a savvy practitioner and consultant with clients around the world, helps you realize that it is much more than a crucial challenge. It is an incredible opportunity. The Ultimate Customer Support Executive shows you how to: · Unleash the power of your customer within your organization .· Make customer support more strategic to your business.· Position yourself and your organization for success by enlisting the power of the customer .· Evaluate best practices in people, processes and technologies.· Earn respect from internal colleagues.· How to deal with global customers and manage support teams scattered across the globe .· Think about, and prepare for, outsourcing and offshoring discussions.In addition to high-level implementation strategies, the book includes provocative thinking about the future of technical support and global support philosophies in the 21st century.
Product Description: Book by Verghis Philip
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Dati bibliografici
Titolo: The Ultimate Customer Support Executive: ...
Casa editrice: Silicon Pr
Data di pubblicazione: 2005
Legatura: hardcover
Condizione: Good
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The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
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The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
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hardcover. Condizione: Good. Our good condition books are generally good for reading but not for gifting or collecting. They could have imperfections such as creasing, fanning, inscriptions, margin notes, yellowing, staining on edge or cover or pages, bumps, scuffs, etc etc (sometimes multiple of these). It's a wide category that encompasses anything that isn't almost-new down to anything that is slightly better than poor. We would NOT recommend gifting Good books - these should be considered reading copies. Our books are dispatched from a Yorkshire former cotton mill. We list via barcode/ISBN so please note that the images are stock images and may not be the exact copy you receive, furthermore the details about edition and year might not be accurate as many publishers reuse the same ISBN for multiple editions and as we simply scan a barcode or enter an ISBN we do not check the validity of the edition data when listing. If you're looking for an exact edition please don't order (at least not without checking with us first, although we don't always have time to check). We aim to dispatch prompty, the service used will depend on order value and book size. We can ship to most countries, see our shipping policies. Payment is via Abe only. Codice articolo L-BEK00556-RAG-20240214-G
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The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
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Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0929306341I3N00
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The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
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Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0929306341I4N00
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Condizione: very good. Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block. Codice articolo 9780929306346-3
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The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
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Hardcover. Condizione: New. In shrink wrap. Looks like an interesting title! Codice articolo Q-0929306341
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