Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on 'non-standard' users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.

Informazioni sull?autore

Barbara Hull was Social Sciences Librarian with special responsibility for library research at Teesside University, UK, for thirteen years where she currently teaches English for Learning to Speakers of Other Languages.

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