Unlocking Hidden Potential: Strategic Transformation And Value Creation At Mandarin Orchard Singapore And Mandarin Gallery

Unlocking Hidden Potential: Strategic Transformation and Value Creation at Mandarin Orchard Singapore and Mandarin Gallery showcases the successful transformation of a major hospitality project, now called Mandarin Orchard Singapore and a niche shopping mall known as the Mandarin Gallery. Based on detailed discussions and in-depth interviews with senior management, the monograph provides valuable insights on the transformation journey, detailing key business practices and decisions that contributed to the rise of both assets from under-utilised investments into profitable and contemporary developments. Introducing the transformational change model, the book provides a chapter-by-chapter discussion of the broad drivers of change that contributed to the transformational change of both Mandarin Orchard Hotel and Gallery.

Harminder C Rajan was an adjunct instructor with the Lee Kuan Yew School of Public Policy (LKYSPP), National University of Singapore (NUS) from 2015 to 2017. She is currently an adjunct assistant professor at the College of Business, Embry-Riddle Aeronautical University, Worldwide (Singapore Campus) where she teaches courses related to leadership and human resource management. She is concurrently an adjunct adult educator with the Institute of Adult Learning (IAL) in Singapore. Dr Rajan has previously taught at the NUS Business School and the Singapore Management University (SMU) in the areas of management, leadership and organizational strategy. She also has extensive work experience in the private and not-for-profit sectors in the areas of leadership development, human resource management, curriculum design and training. Dr Rajan earned her doctorate from the George Washington University in the US where she was the recipient of Helen Waters Endowment Fund and Vest Graduate scholarships. She also has a Masters in Human Resource Management from Rutgers University (US), Graduate Diploma in Education from the University of Adelaide (Australia), Diploma in Human Resource Management, Singapore Institute of Human Resource Management and BA in English Language and Literature from the National University of Singapore.

Gareth Tan Guang Ming is a Research Assistant at the Asia Competitiveness Institute (ACI), at the Lee Kuan Yew School of Public Policy (LKYSPP), National University of Singapore (NUS). Graduating with a First Class Honours from the University of York at undergraduate level, Gareth subsequently pursued a Masters in World Literatures in English at the University of Oxford, from which he graduated with a Distinction in 2016. Gareth is currently overseeing the completion of the institute's ACI Business Case Study project on the Mandarin Orchard Singapore. He is also assisting with ACI's projects on China and liveability, which include the 2017 Annual Update of the Competitiveness Analysis for 34 Greater China Economies, the Urban Composite Index for 17 Shandong Cities, the Greater China Liveable Cities Index and the Global Liveable Cities Index. Gareth has co-authored an op-ed entitled Forging a new consensus for the future economy, which was published in The Straits Times. His research interests include urban development and liveability, economic development in the Greater China Region, as well as the intersections between foreign policy and economic growth vis-à-vis ASEAN member states.

Tan Beng Kai, Evan is a Research Associate with the Asia Competitiveness Institute (ACI) at the Lee Kuan Yew School of Public Policy (LKYSPP), National University of Singapore (NUS). Evan is currently the project coordinator in charge of conducting and supporting research activities for the Asian Economic Connectivity Vision 2030 (AECV2030) flagship project on regional integration and the OUE Business Case Study project, and is also coordinating the automation of computer-based research processes in ACI. He received certification from the Massachusetts Institute of Technology (MIT) for completing an eight-week Big Data and Social Analytics online course with top marks, taught in the Python programming language. Evan holds a Master's of Management (Finance) from the Melbourne Business School and a Bachelor of Arts, Politics & International Relations (Major) from the University of Melbourne. His research interests include examining the policy challenges and connectivity issues facing the development of a more integrated ASEAN community and market.