Vol. 4 - Support and Service Delivery. Questo articolo non è disponibile.Vol. 4 - Support and Service Delivery

This is Volume Four of
Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers . A Four-Volume Set by Karl W. Palachuk Who needs Standard Operating Procedures (SOPs)? Everyone! Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes. When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable. Topics in the 4-book set include: Getting Started Finances Sales Marketing Client Management Employees and H.R. Company-wide Policies Technical Support Policies and Procedures Practical Examples (Monthly Maintenance, Backup and Disaster Recovery, and more)