What Is Six SIGMA Process Management?

Hayler, Rowland; Nichols, Michael

ISBN 10: 0071453415 / ISBN 13: 9780071453417

Editore: McGraw-Hill Companies, 2005

Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0071453415I2N00

Riassunto:

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

• Insights on process management, including identifying critical customer process metrics
• Guidelines to improve customer satisfaction by identifying customer-seen failures
• Ways to enhance overall business improvement strategy
• Insights on how future SSPM developments can address modern business challenges

Informazioni sull'autore: McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Dati bibliografici

Titolo: What Is Six SIGMA Process Management?
Casa editrice: McGraw-Hill Companies
Data di pubblicazione: 2005
Legatura: Paperback
Condizione: As New
Condizione sovraccoperta: No Jacket