What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-Workers, and Customers

Sam Deep/ Lyle Sussman

ISBN 10: 0201577127 / ISBN 13: 9780201577129

Editore: Basic Books, 1992

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third printing edition. 318 pages. 8.25x5.50x1.00 inches. In Stock. Codice articolo x-0201577127

Dati bibliografici

Titolo: What to Say to Get What You Want: Strong ...

Casa editrice: Basic Books

Data di pubblicazione: 1992

Legatura: Trade Paperback

Condizione: Brand New

Descrizione articolo

Riassunto:

The authors of Smart Moves detail how to attain cooperation from the people at work, outlining the Ten Commandments of Change, the forty types of difficult people--both customers and co-workers--and strategies for dealing with these people. Original.

Informazioni sugli autori:

Sam Deep is a consultant and trainer from Pittsburgh.

Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.

Sam Deep is a consultant and trainer from Pittsburgh.

Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.