Zap the Gaps! Target Higher Performance and Achieve It!
Kenneth H. Blanchard; Dana Gaines Robinson; James C. Robinson
ISBN 10: 0060503009 ISBN 13: 9780060503000
Editore: William Morrow, 2002
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Codice articolo 0060503009-3-19346279
Riassunto:
In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:
Informazioni sugli autori:
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.
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Titolo: Zap the Gaps! Target Higher Performance and ...
Casa editrice: William Morrow
Data di pubblicazione: 2002
Legatura: Hardcover
Condizione: Good
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Hardcover. Condizione: Good. Condizione sovraccoperta: Good. Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast%u2013moving business parable with step%u2013by%u2013step instructions for implementing the GAPS approach to problem solving. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Codice articolo 123755371
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Zap The Gaps!
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Hardcover. Condizione: Good. Condizione sovraccoperta: Good. Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast%u2013moving business parable with step%u2013by%u2013step instructions for implementing the GAPS approach to problem solving. Solid binding. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Codice articolo 123654035
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