Joseph A. Michelli
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Yokoyama, John; Michelli PhD, Joseph
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Michelli, Joseph A.
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Michelli, Joseph A.
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Michelli, Joseph A.
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
MICHELLI
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Michelli, Joseph A.
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Michelli, Joseph A.
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The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
Michelli, Joseph A.
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