Peter Hernon
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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Hernon, Peter
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter; Altman, Ellen
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U.S. Government on the Web: Getting the Information You Need
Hernon, Peter; Dugan, Robert E.; Shuler, John A.
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Outcomes Assessment in Higher Education: Views and Perspectives
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Getting Started With Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.
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Delivering Satisfaction and Service Quality: A Coustmer-Based Approach for Libraries: A Customer-Based Approach for Libraries
Peter Hernon
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Developing Collections of United States Government Publications: v. 12
Hernon, Peter; Purcell, Gary R.
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Managing with Data: Using ACRLMetrics and PLAmetrics
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.
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