James A. Alexander
Articoli popolari di James A. Alexander
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The Brilliant Service Professional: Building Trust, Creating Value, Having Fun
James Alex Alexander
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Seriously Selling Services: How to Build a Profitable Services Business in Any Industry
James A. Alexander
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The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Alexander, James; Lyons, Michael
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S-Business: Reinventing the Services Organization [Hardcover]
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Brilliant Customer Success: Managing the Customer Experience for Profitable Growth and Brand Dominance
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