Jon Anton
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Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program
Anton, Jon; Perkins, Debra Sue
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Customer Relationship Management: Making Hard Decisions With Soft Numbers
Anton, Jon
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Customer Relationship Management: The Bottom Line to Optimizing Your Roi: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Anton, Jon; Petouhoff, Natalie L.
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Call Center Benchmarking: How Good Is "Good Enough": Deciding If Good is Good Enough
Anton, Jon; Gustin, David; Spit, Stijn
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Inbound Customer Callcenter Design: Management Information Systems
Anton, Jon; Bennett, T. Richard; Widdows, Richard
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