Hal B. Becker
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Lip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World
Becker, Hal B.
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Get What You Want!!: A Fun, Upbeat And Fresh Approach To Negotiating
Becker, Hal B.; Lief, Jon; Mustric, Florence
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Information Integrity: A Structure for Its Definition and Management
Becker, Hal B.
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Can I Have 5 Minutes of Your Time?: No-nonsense, Fun Approach to Sales for All Salespersons from Xerox's Former Number One Salesperson in the U.S.A.
Becker, Hal; Mustric, Florence
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At Your Service: Calamities, Catastrophies and Other Curiosities of Customer Service
Becker, Hal
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Analysis of Information Networks: A Structured Approach to the Data Communications Environment
Becker, Hal
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