Peter Hernon
Articoli popolari di Peter Hernon
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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Hernon, Peter
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter; Altman, Ellen
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Getting Started With Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.
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Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
Hernon, Peter; Whitman, John R.
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The Next Library Leadership: Attributes of Academic and Public Library Directors
Hernon, Peter; Young, Arthur P.; Powell, Ronald R.
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Engaging in Evaluation and Assessment Research
Hernon, Peter
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Statistics: A Component of the Research Process
Hernon, Peter
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Service Quality in Academic Libraries
Hernon, Peter; Altman, Ellen
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