Randy A. Steinberg
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Key Element Guide ITIL Service Operation
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Itil Service Operation 2011
Axelos; Stationery Office (Great Britain)
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Measuring Itil: Measuring, Reporting and Modeling: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
Steinberg, Randy A.
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Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure
Steinberg, Randy A.
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Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Steinberg, Randy A.
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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Steinberg, Randy A.
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Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Steinberg, Randy A.
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Organizing Itsm: Transitioning The It Organization From Silos To Services With Practical Organizational Change
Steinberg, Randy A.
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