How to tackle poor performance and build capability
Many organisations struggle with poor performance. Despite investing in various learning and development initiatives they seem unable to solve the performance puzzle. They cannot get to the real underlying cause of the lack of performance, and so it continues.
Think about it this way - wherever there is poor performance, it is because someone is not capable of doing what needs to be done. Something is stopping them from doing the job in front of them.
This book is like a 'Field Guide' that shows you how to operate as a performance consultant, how to identify the root causes of poor performance, and how to collaborate with the operations managers to deal with those root causes.
It is clear that the role of Learning and Development is changing. This is both a challenge and an opportunity for L&D practitioners. The opportunity is yours for the taking!
Contents
Chapter 1 - Survive and thrive with capability
Chapter 2 - Changing your perspective
Chapter 3 - The new role of L&D
Chapter 4 - The components of capability
Chapter 5 - The performance consultancy process
Chapter 6 - Stage 1 - Getting the meeting
Chapter 7 - Stage 2 - What to do in the meeting
Chapter 8 - Stage 3 - After the meeting
Chapter 9 - The role of the manager
Conclusion: Towards a performance culture
References
Index
Note: Amazon provides a print on demand paperback. If you want the higher quality paperback, you can get it from us at www.peoplealchemy.co.uk/paul-matthews/author/capability-book/
Finally, a book which speaks sense. As an L&D professional and experienced lecturer, Paul talks about the things that I have always tried to embed in my teaching and training. Paul's book does what it says on the tin!
Sue Snowball - Head of Learning and Organisational Development, Coleg Gwent
This book is a must for anyone starting out in the world of HR and L&D as well as for the more seasoned practitioner who has faced the challenges of turning knowledge and competence into capability. A very welcome addition to the business book library.
Colonel Garry Hearn OBE - Defence Learning and Development Transformation Programme
It is not sufficient to be competent. An L&D department must be capable, and must be able to build the capability of its clients. This book explains why this is so, and lays out practical steps to get you there.
Dave Pearson - Head of R&D IT Learning Service
This concept is so obvious so why don't we all practice it? L&D professionals need to wake up and smell the coffee, read this and communicate with your stakeholders for great results. A fantastic book Paul.
Tony Bulmer - Learning Design Manager
Capability at Work is in effect a field guide for HR and Learning and Development practitioners to develop performance consulting capability, which is key in providing effective business improvement. Paul Matthews' new book challenges the 'order taking' approach of L&D departments and presents an engaging as well as practical guide for practitioners to develop consulting capabilities.
Karly Olsen-Haveland - Group Director of People and Organisation Development, Impellam Group
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