Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Craig E. Runde

ISBN 10: 047050546X / ISBN 13: 9780470505465

Editore: John Wiley & Sons Inc, 2010

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2010. 1st Edition. Hardcover. A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Series: J-B CCL (Center for Creative Leadership). Num Pages: 280 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 240 x 220 x 25. Weight in Grams: 706. . . . . . Codice articolo V9780470505465

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Titolo: Developing Your Conflict Competence: A ...

Casa editrice: John Wiley & Sons Inc

Data di pubblicazione: 2010

Legatura: Rilegato

Condizione: New

Edizione: prima edizione

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Riassunto:

"Developing Your Conflict Competence is a practical book that offers a hands on resource for leaders, managers, team members, and everyone within an organization who wants to sharpen their skills and learn to respond to conflict with confidence. This third book in the "conflict competent" series is filled with tips, checklists, exercises, and illustrative stories that offer insight into the nature of conflict and show how to handle conflict successfully." "Throughout the book, authors Craig Runde and TimFlanagan outline a concrete process for dealing with unavoidable workplace tensions and present a series of thought-provoking questions and self-diagnostics. Developing Your Conflict Competence is a comprehensive guide to managing disagreements, differences, and discord. It shows how an individual can practically help others deal with conflicts that are causing friction within an organization. Runde and Flanagan also give down-to-earth advice for dealing with discord within teams. They show how teams canestablish norms for handling conflict by creating the right climate for discussing issues and using effective communication techniques. On a more global level, the authors present specific approaches for changing organizational culture so conflict can beaddressed with effectiveness and immediacy."--BOOK JACKET.

L'autore:

Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College.

Tim A. Flanagan is director of Custom Programs at the Leadership Development Institute at Eckerd College.

Runde and Flanagan are the authors of Building Conflict Competent Teams and Becoming a Conflict Competent Leader (both from Jossey-Bass). Visit the authors' web site at www.conflictcompetent.com.

The Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadership?the capacity to achieve more than imagined by thinking and acting beyond boundaries?through an array of programs, products, and other services.