Titolo: The Eternal E-Customer : How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations
Editore: McGraw-Hill Education
Data di pubblicazione: 2000
Lingua: Inglese
ISBN 10: 007136479X
ISBN 13: 9780071364799
Rilegatura: Rilegato
Edizione: 1st.
Condizione: Good

Descrizione articolo

Riassunto

The text helps readers get up to speed on the use of emotionally intelligent interfaces (EII). EIIs are driven by data from previous customer transactions to provide each client with the individual attention they deserve. The book explains how to create the infrastructure needed to support EIIs.

Product Description

Book by Bergeron Bryan Kurzweil Ray

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