The Loyalty Effect - the Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F. and Teal, Thomas

ISBN 10: 0875844480 / ISBN 13: 9780875844480

Editore: Boston, Mass. : Harvard Business School Press, 1996

Riguardo questo articolo

Fine cloth copy in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. ; 322 pages; Description: xii, 323 p. : ill. ; 24 cm. Includes bibliographical references and index. Subjects: Customer relations. Consumer satisfaction. Labor productivity. 1 Kg.

Codice articolo 32341

Dati bibliografici

• Titolo: The Loyalty Effect - the Hidden Force Behind Growth, Profits, and Lasting Value
• Editore: Boston, Mass. : Harvard Business School Press
• Data di pubblicazione: 1996
• Lingua: Inglese
• ISBN 10: 0875844480
• ISBN 13: 9780875844480
• Rilegatura: Rilegato
• Edizione: First Edition.
• Condizione della sovraccoperta: sovraccoperta

Descrizione articolo

Riassunto

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

Product Description

Fine cloth copy in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. ; 322 pages; Description: xii, 323 p. : ill. ; 24 cm. Includes bibliographical references and index. Subjects: Customer relations. Consumer satisfaction. Labor productivity.