What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

Freemantle, David

ISBN 10: 1857882016 / ISBN 13: 9781857882018

Editore: Nicholas Brealey Publishing, London, 1998

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Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Codice articolo 001607

Dati bibliografici

Titolo: What Customers Like About You: Adding ...

Casa editrice: Nicholas Brealey Publishing, London

Data di pubblicazione: 1998

Legatura: Hardcover

Condizione: Near Fine

Condizione sovraccoperta: Near Fine

Edizione: 1st Edition

Descrizione articolo

Riassunto:

Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).

Product Description:

Book by Freemantle David