Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

Identify strengths, weaknesses, opportunities, and threats.
Design data collection strategies.
Link the scorecard to other systems in an organization.
Develop a performance index.
Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Contenuti

PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS

Mission: Figuring Out Who You Are
Values: Defining What You Stand For
Metrics: Selecting the Right Operational Performance Measures
Targets: Setting Goals and Objectives to Track Progress
PART 2: DEVELOPING STRATEGIC METRICS AND PLANS
Gauges: Developing a Performance Index
Vision: Deciding What You Want to Become
Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats
Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors
Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors
Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets
PART 3: IMPLEMENTING THE SCORECARD
Instrumentation: Designing Data-Collection Strategies
Dashboard Design: Systems for Communicating Performance Data
Integration: Linking Your Scorecard to Other Organizational Systems
Planning: Developing a Project Plan for a Balanced Scorecard Initiative
Appendices: Balanced Scorecard Case Studies
A. Manufacturing Organization
B. Service Organization
C. Support Organization
D. Government Organization
REFERENCES

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