De rouw leon paul (20 risultati)

Paperback. Condizione: New. Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning. By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services.Product overviewCBSD supports portfolio, programme and project management by identifying key questions and structuring the creative process of designing services.Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:Promote a coherent design so that fundamental issues and requirements of needs are mapped, based on different perspectives between demand and supply;Gain insight into the dynamics between stakeholders within an enterprise;Reflect on and formulate a practical and realistic roadmap; andGuide the development, build, programme management and maintenance of IT-driven business services.CBSD complements existing frameworks such as TOGAF®, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service.Who should read this bookThis book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation. This includes:Internal and external service providers, such as service managers, contract managers, bid managers, lead architects and requirement analysts;Business, financial, sales, marketing and operations managers who are responsible for output and outcome;Sales and product managers who need to present and improve service offerings;Developers who need to develop new and improved services;Contract managers and those responsible for purchasing; andConsultants, strategists, business managers, business process owners, business architects, business information managers, chief information officers, information systems owners and information architects.Collaborative Business Design: The Fundamentals is part of the Fundamentals Series.AuthorsBrian Johnson has published more than 30 books, including a dozen official titles in the IT Infrastructure Library (ITIL), all of which are used worldwide. He designed and led the programme for ITIL version 2.He has fulfilled many roles during his career, including vice president, chief architect, senior director and executive consultant. One of his current roles is chief architect at the ASL BiSL Foundation, which provides guidance on business information management to a wide range of public and private-sector businesses in the Benelux reg.…

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Paperback. Condizione: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condizione: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: Brand New. 01 edition. 224 pages. 9.45x6.69x0.67 inches. In Stock.

Paperback. Condizione: New. Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning. By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services.Product overviewCBSD supports portfolio, programme and project management by identifying key questions and structuring the creative process of designing services.Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:Promote a coherent design so that fundamental issues and requirements of needs are mapped, based on different perspectives between demand and supply;Gain insight into the dynamics between stakeholders within an enterprise;Reflect on and formulate a practical and realistic roadmap; andGuide the development, build, programme management and maintenance of IT-driven business services.CBSD complements existing frameworks such as TOGAF®, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service.Who should read this bookThis book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation. This includes:Internal and external service providers, such as service managers, contract managers, bid managers, lead architects and requirement analysts;Business, financial, sales, marketing and operations managers who are responsible for output and outcome;Sales and product managers who need to present and improve service offerings;Developers who need to develop new and improved services;Contract managers and those responsible for purchasing; andConsultants, strategists, business managers, business process owners, business architects, business information managers, chief information officers, information systems owners and information architects.Collaborative Business Design: The Fundamentals is part of the Fundamentals Series.AuthorsBrian Johnson has published more than 30 books, including a dozen official titles in the IT Infrastructure Library (ITIL), all of which are used worldwide. He designed and led the programme for ITIL version 2.He has fulfilled many roles during his career, including vice president, chief architect, senior director and executive consultant. One of his current roles is chief architect at the ASL BiSL Foundation, which provides guidance on business information management to a wide range of public and private-sector businesses in the Benelux reg.…

Paperback. Condizione: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condizione: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condizione: Brand New. uk ed. edition. 1 pages. 9.45x6.69x0.46 inches. In Stock.

Condizione: gut. 2020. The Universal Service Desk (USD) In englischer Sprache. pages.

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorDenise Borel-Billups is the owner of Borel Graphics. She was commissioned to design the cover for our second book entitled Earth Flight. However, Earth Flight was tabled to complete this work Luxor 13, The Twelve-Fold .…

Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorDenise Borel-Billups is the owner of Borel Graphics. She was commissioned to design the cover for our second book entitled Earth Flight. However, Earth Flight was tabled to complete this work Luxor 13, The Twelve-Fold . …

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorDenise Borel-Billups is the owner of Borel Graphics. She was commissioned to design the cover for our second book entitled Earth Flight. However, Earth Flight was tabled to complete this work Luxor 13, The Twelve-Fold .…