Macaulay ian (30 risultati)
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Da: M Godding Books Ltd, Devizes, WILTS, Regno UnitoM Godding Books Ltd
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hardcover. Condizione: Good. . Posted within 1 working day. 1st class tracked post to the UK, Airmail with tracking worldwide. Robust recyclable packaging. Picture is the actual item.
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Da: WeBuyBooks, Rossendale, LANCS, Regno UnitoWeBuyBooks
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Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Minor shelf wear. The pages h…ave been left untrimmed at press.
Altre immagini- Rilegato
- Prima edizione
Da: Borg Antiquarian, Lake Forest, IL, U.S.A.Borg Antiquarian
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EUR 27,01
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Cloth and boards. Condizione: Very Fine. Condizione sovraccoperta: Fine. First Edition, First Printing. Thick 8vo, black one-eighth cloth with gold lettering on spine over black boards, archival mylar-protected glossy yellow dust jacket (unclipped) with small round photo of Arthur C. Clarke, illustrated with 16 pp. of glossy B&W… photos of ACC & assocs., xiii, [xiv-xviii] + 558 pages. Weight: 2 lbs. 3 oz. Sir Arthur C. Clarke CBE FRAS (1917 - 2008) was a pre-eminent English science-fiction writer, science writer, futurist, inventor, undersea explorer, and television series host. EXCEPTIONAL CONDITION in all respects! No remainder marks. B&W photos (illustratore).
Ambit 127 / James Laughlin Poems Robert MacAulay 9 Vanessa Jackson Drawings 14 Ann Gray Poems 15 Martin Bax Le Magasin des Gants David Remfry 23 Rosemary Norman Poems 24 Adrian Mitchell Poems Michael Foreman 27 Judith Kazantzis The Glass Avenue Laura Knight 33 Andzej Klimowksi The Story So Far 38 Josephine Wilson Poems 41 Lomas / Eisa Sternberg Money Doesn't Stink Michael Foreman 47 E. A. Markham Madeleine 54 Elizabeth Smith The Tzar, Lenin & Picasso 55 Lois Beeson Poems 59 Jim Burns Reviews 65 David Grubb Poems 68 Sue Flynn Disabled Vows Ian Pollock Drawing 71 Liz Dearden Cat Woman Poems 73 Linda Sutton Etchings 78 Anthony Edkins Poems 80 Lomas / Belbin Reviews 87 Ambit Nights Out 88 Felicity Napier Poems 90 John Cotton Poems 92 Richard Dy
Martin Bax (Editor) / James Laughlin Poems Robert MacAulay 9 Vanessa Jackson Drawings 14 Ann Gray Poems 15 Martin Bax Le Magasin des Gants David Remfry 23 Rosemary Norman Poems 24 Adrian Mitchell Poems Michael Foreman 27 Judith Kazantzis The Glass Avenue Laura Knight 33 Andzej Klimowksi The Story So Far 38 Josephine Wilson Poems 41 Lomas / Eisa Sternberg Money Doesn't Stink Michael Foreman 47 E. A. Markham Madeleine 54 Elizabeth Smith The Tzar, Lenin & Picasso 55 Lois Beeson Poems 59 Jim Burns Reviews 65 David Grubb Poems 68 Sue Flynn Disabled Vows Ian Pollock Drawing 71 Liz Dearden Cat Woman Poems 73 Linda Sutton Etchings 78 Anthony Edkins Poems 80 Lomas / Belbin Reviews 87 Ambit Nights Out 88 Felicity Napier Poems 90 John Cotton Poems 92
Editore: Ambit, 1992
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- Periodico
Da: Shore Books, London, Regno UnitoShore Books
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EUR 12,02
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Soft cover. Condizione: Very Good. 96 pages. 2 James Laughlin Poems Robert MacAulay 9 Vanessa Jackson Drawings 14 Ann Gray Poems 15 Martin Bax Le Magasin des Gants David Remfry 23 Rosemary Norman Poems 24 Adrian Mitchell Poems Michael Foreman 27 Judith Kazantzis The Glass Avenue Laura Knight 33 Andzej Klimowksi The Story So Far…38 Josephine Wilson Poems 41 Lomas / Eisa Sternberg Money Doesn't Stink Michael Foreman 47 E. A. Markham Madeleine 54 Elizabeth Smith The Tzar, Lenin & Picasso 55 Lois Beeson Poems 59 Jim Burns Reviews 65 David Grubb Poems 68 Sue Flynn Disabled Vows Ian Pollock Drawing 71 Liz Dearden Cat Woman Poems 73 Linda Sutton Etchings 78 Anthony Edkins Poems 80 Lomas / Belbin Reviews 87 Ambit Nights Out 88 Felicity Napier Poems 90 John Cotton Poems 92 Richard Dyer Poems / Pictures.
Case Studies in Service Innovation
MacAulay, Linda A. (EDT); Miles, Ian (EDT); Wilby, Jennifer (EDT); Tan, Yin Leng (EDT); Zhao, Liping (EDT)
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Condizione: New.
Case Studies in Service Innovation
MacAulay, Linda A. (EDT); Miles, Ian (EDT); Wilby, Jennifer (EDT); Tan, Yin Leng (EDT); Theoudoulidis, Babis (EDT)
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Condizione: New.
Case Studies in Service Innovation
MacAulay, Linda A. (EDT); Miles, Ian (EDT); Wilby, Jennifer (EDT); Tan, Yin Leng (EDT); Zhao, Liping (EDT)
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Condizione: As New. Unread book in perfect condition.
Case Studies in Service Innovation
MacAulay, Linda A. (EDT); Miles, Ian (EDT); Wilby, Jennifer (EDT); Tan, Yin Leng (EDT); Theoudoulidis, Babis (EDT)
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
- Rilegato
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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EUR 62,56
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Condizione: As New. Unread book in perfect condition.
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Ria Christie Collections, Uxbridge, Regno UnitoRia Christie Collections
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EUR 61,07
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Condizione: New. In.
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Ria Christie Collections, Uxbridge, Regno UnitoRia Christie Collections
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Condizione: New. In English.
Lingua: Inglese
Editore: Springer 2014-05, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Chiron Media, Wallingford, Regno UnitoChiron Media
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PF. Condizione: New.
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condizione: New. pp. 248.
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condizione: New. pp. 248.
Lingua: Inglese
Editore: Springer New York, Springer US, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
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Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a cele…bration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.
Altre immaginiLingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: preigu, Osnabrück, Germaniapreigu
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Taschenbuch. Condizione: Neu. Case Studies in Service Innovation | Linda A. Macaulay (u. a.) | Taschenbuch | Service Science: Research and Innovations in the Service Economy | xiv | Englisch | 2014 | Springer | EAN 9781489996862 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juerg…en[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
Lingua: Inglese
Editore: Springer New York, Springer US, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
- Rilegato
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
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EUR 58,55
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Buch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration… of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.
The Good Son (Original screenplay for the 1993 film)
Ian McEwan (screenwriter); Joseph Ruben (director); Macaulay Culkin, Elijah Wood, Wendy Crewson, David Morse (starring)
Editore: The Blackport Company, Los Angeles, 1991
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- Manoscritto
Da: Royal Books, Inc., ABAA, Baltimore, MD, U.S.A.Royal Books, Inc., ABAA
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EUR 360,17
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Draft script for the 1993 film. From the archive of crew member Chris Scher. Following the death of his mother, twelve year old Mark (Elijah Wood) is sent to stay with his aunt and uncle where he meets his same-age cousin Henry (Macaulay Culkin, here playing against type at the peak of his childhood stardom), who seems sweet and… nice, but reveals to Mark his true evil and malevolent nature. Chris Scher has worked in American films from 1994 to the present. She was a propmaker, construction accountant/estimator/buyer, and carpenter on over 20 movies, including "The Last Seduction" (1994), "Pulp Fiction" (1994), "From Dusk Till Dawn" (1994), "The Horse Whisperer (1998), "Joy Ride" (2001), and others. She also performed the same work for prestige television dramas, including "The Bridge" (2014), "Ozark" (2017), and "Yellowstone" (2018). Set in Maine, shot on location in Cape Ann, Massachusetts, Two Harbors, Minnesota, and Las Vegas, Nevada. Gray untitled wrappers. Title page present, dated July 29, 1991. 116 leaves, with last page of text numbered 115. Xerographic duplication, rectos only. Pages Near Fine, wrapper Very Good plus, bound with two gold brads.
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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- Print on Demand
Da: Brook Bookstore On Demand, Napoli, NA, ItaliaBrook Bookstore On Demand
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Condizione: new. Questo è un articolo print on demand.
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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- Print on Demand
Da: Brook Bookstore On Demand, Napoli, NA, ItaliaBrook Bookstore On Demand
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Condizione: new. Questo è un articolo print on demand.
Lingua: Inglese
Editore: Springer New York Mai 2014, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermaniaBuchWeltWeit Ludwig Meier e.K.
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Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practit…ioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation. 248 pp. Englisch.
Lingua: Inglese
Editore: Springer New York Mai 2012, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
- Rilegato
- Print on Demand
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermaniaBuchWeltWeit Ludwig Meier e.K.
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EUR 53,49
EUR 23,00 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners…in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation. 248 pp. Englisch.
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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- Print on Demand
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
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Condizione: New. Print on Demand pp. 248 49:B&W 6.14 x 9.21 in or 234 x 156 mm (Royal 8vo) Perfect Bound on White w/Gloss Lam.
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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- Print on Demand
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
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Condizione: New. Print on Demand pp. 248 18 Illus.
Lingua: Inglese
Editore: Springer, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
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Condizione: New. PRINT ON DEMAND pp. 248.
Lingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
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Condizione: New. PRINT ON DEMAND pp. 248.
Lingua: Inglese
Editore: Springer New York, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: moluna, Greven, Germaniamoluna
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Gebunden. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents over twenty case studies drawn from practical experience Demonstrates how success is measured, providing reader with tools for implementation Organized around five themes with specific comments for… case comparisons from experts in .
Case Studies in Service Innovation
Macaulay, Linda A.|Miles, Ian|Wilby, Jennifer|Tan, Yin Leng|Zhao, Liping|Theodoulidis, Babis
Lingua: Inglese
Editore: Springer New York, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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- Print on Demand
Da: moluna, Greven, Germaniamoluna
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EUR 47,23
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Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents over twenty case studies drawn from practical experience Demonstrates how success is measured, providing reader with tools for implementation Organized around five themes with specific comments for case comp…arisons from experts in .
Lingua: Inglese
Editore: Springer, Springer Mai 2012, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Da: buchversandmimpf2000, Emtmannsberg, BAYE, Germaniabuchversandmimpf2000
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EUR 53,49
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Buch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a… celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information.The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT.The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 248 pp. Englisch.
Lingua: Inglese
Editore: Springer, Springer Mai 2014, 2014
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitione…rs in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 248 pp. Englisch.
Altre immaginiLingua: Inglese
Editore: Springer, 2012
Serie: Service Science: Research and Innovations in the Service Economy, Libro 6 di 10. Libro 6 di 10 - Service Science: Research and Innovations in the Service Economy
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Buch. Condizione: Neu. Case Studies in Service Innovation | Linda A. Macaulay (u. a.) | Buch | Service Science: Research and Innovations in the Service Economy | xiv | Englisch | 2012 | Springer | EAN 9781461419716 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartman…n[at]springer[dot]com | Anbieter: preigu Print on Demand.
