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Paperback. Condizione: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condizione: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Condizione: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Hardcover. Condizione: Very Good. 1st Edition. Very Good hardcover 1555427073. Pice cut from dust cover.

Paperback. Condizione: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Condizione: Very Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Condizione: Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Condizione: Fair. Offers a look into the options available for nonprofit organizations considering consolidation as a strategic tool to enhance organizational effectiveness.

Paperback. Condizione: Very Good.

Paperback. Condizione: Good. A collection of thought-provoking essays on management and leadership that propose radical new ways of thinking about what managers do and what organizations are.

Paperback. Condizione: Very Good. A collection of thought-provoking essays on management and leadership that propose radical new ways of thinking about what managers do and what organizations are.

Hardback. Condizione: Fair. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Condizione: Very Good. Five practical steps to enhance organization effectiveness on a global scale Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies.…

Paperback. Condizione: Good. With step-by-step advice, practical insights, real-life examples and stories from the author's experience, this work aims to empower parents and teachers to cultivate children's self-esteem, achievement and motivation.

Paperback. Condizione: Good. In the wise and often witty Forgetting Ourselves on Purpose, Brian Mahan considers the question of how it is possible to create a meaningful spiritual life while living in a culture that measures us by what we have rather than who we are. Drawing on nearly two decades of teaching experience. Brian Mahan shares stories of personal struggle and triumph that demonstrate how those who seek meaning and purpose have recalimed their authentic selves by resolving the inevitable tension between personal ambition and spiritual vibrancy.…

Hardback. Condizione: Very Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Paperback. Condizione: Good.

Paperback. Condizione: Fair.

Paperback. Condizione: Very Good. With step-by-step advice, practical insights, real-life examples and stories from the author's experience, this work aims to empower parents and teachers to cultivate children's self-esteem, achievement and motivation.

Hardback. Condizione: Very Good. Offers a look into the options available for nonprofit organizations considering consolidation as a strategic tool to enhance organizational effectiveness.

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Condizione: Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Condizione: Very Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Condizione: Very Good. Takes needs assessment out of the realm of theory and good intentions, and shows us when, why, and especially how it can be done? Filled with useful insights and practical examples. -Clifford Baden, director, Programs in Professional Education, Harvard University.

Hardback. Condizione: Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Condizione: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Condizione: Good. Published in November 2016, this book completes the trilogy about Rose Hibbard. She and her family are on their own from now on, but this book finds her blissfully married and still coping with the grand and the not so grand on a New England farm in the late 19th century. If you think it's silly that they continue to live and grow and love and die, that just means you've never had a bunch of characters roam around in your brain awhile. They are quite real . this trilogy is about love, loss, hardscrabble farm living, friendship and a motherless teenager trying to overnight become an adult. It is about how times and things change and how times and thiings don't change.…

Paperback. Condizione: Very Good. The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves-- a leading authority on academic standards, performance assessment, and accountability-- the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics-- from accountability systems to personal communications-- this book will serve as the 'go to' resource for novice and seasoned school leaders alike.…