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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
-
The Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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The Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: Crawley International, Inc., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
Da: Better World Books: West, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step ASA Learning and Configuration Guide
Lingua: Inglese
Editore: Crawley International, Inc., 2015
ISBN 10: 0983660751 ISBN 13: 9780983660750
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step ASA Learning and Configuration Guide
Lingua: Inglese
Editore: Crawley International, Inc., 2015
ISBN 10: 0983660751 ISBN 13: 9780983660750
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
-
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step ASA Learning and Configuration Guide
Lingua: Inglese
Editore: Crawley International, Inc., 2015
ISBN 10: 0983660751 ISBN 13: 9780983660750
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
-
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step ASA Learning and Configuration Guide
Lingua: Inglese
Editore: Crawley International, Inc., 2015
ISBN 10: 0983660751 ISBN 13: 9780983660750
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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The 5 Principles of IT Customer Service Success
Lingua: Inglese
Editore: Crawley International, Inc., 2016
ISBN 10: 0983660778 ISBN 13: 9780983660774
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
Lingua: Inglese
Editore: Crawley International, Inc., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
EUR 20,83
Spedizione gratuita
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New. 2.1c.
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The Accidental Administrator : Cisco Router Step-By-Step Configuration Guide
Lingua: Inglese
Editore: Crawley International, Inc., 2012
ISBN 10: 0983660727 ISBN 13: 9780983660729
Da: Better World Books: West, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
Lingua: Inglese
Editore: Crawley International, Inc., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
Da: Rarewaves.com USA, London, LONDO, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 22,42
Spedizione gratuita
Spedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New. 2.1c.
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The 5 Principles of IT Customer Service Success
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC. 2016-09, 2016
ISBN 10: 0983660778 ISBN 13: 9780983660774
Da: Chiron Media, Wallingford, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 7,66
Spedizione EUR 17,72
Spedito da Regno Unito a U.S.A.Quantità: 10 disponibili
Aggiungi al carrelloPF. Condizione: New.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators: Student Exercise Manual
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC. 2016-06, 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
Da: Chiron Media, Wallingford, Regno Unito
Valutazione del venditore 4 su 5 stelle
EUR 17,68
Spedizione EUR 17,72
Spedito da Regno Unito a U.S.A.Quantità: 10 disponibili
Aggiungi al carrelloPF. Condizione: New.
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The Accidental Administrator: Linux Server Step-by-Step Configuration Guide: Linux Server Step-by-Step Configuration Guide (Paperback or Softback)
Lingua: Inglese
Editore: Crawley International, Inc. 10/27/2010, 2010
ISBN 10: 0983660743 ISBN 13: 9780983660743
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback or Softback. Condizione: New. The Accidental Administrator: Linux Server Step-by-Step Configuration Guide: Linux Server Step-by-Step Configuration Guide. Book.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
Lingua: Inglese
Editore: Crawley International, Inc., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
Da: Rarewaves USA United, OSWEGO, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
EUR 21,14
Spedizione EUR 42,48
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New. 2.1c.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
Lingua: Inglese
Editore: Crawley International, Inc., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
Da: Rarewaves.com UK, London, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 20,15
Spedizione EUR 74,34
Spedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New. 2.1c.
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The Accidental Administrator
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2010
ISBN 10: 0983660743 ISBN 13: 9780983660743
Da: PBShop.store US, Wood Dale, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
EUR 36,99
Spedizione gratuita
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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The Accidental Administrator
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2010
ISBN 10: 0983660743 ISBN 13: 9780983660743
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
Valutazione del venditore 4 su 5 stelle
EUR 33,58
Spedizione EUR 5,74
Spedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloPAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC. Jun 2016, 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germania
Valutazione del venditore 5 su 5 stelle
EUR 23,00
Spedizione EUR 23,00
Spedito da Germania a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This is the Cisco ASA Security Appliance student lab manual designed for use in an instructor-led classroom setting. It is the companion to the book Cisco ASA for Accidental Administrators. Includes 72 hands-on exercises including: password recovery, building a configuration from scratch, previewing commands, using ASDM to build a configuration, analyzing the base configuration, backing up and restoring configurations and software images, remote logging options, how to configure Telnet and SSH, setting up login banners, remote authentication using RADIUS, Kerberos, and LDAP, site-to-site VPNs, remote access VPNs, configuring a DMZ, port scanning with nmap, and transparent mode. Each exercise is explained in step-by-step detail in order to create several different firewall configurations, anticipating real world scenarios. 58 pp. Englisch.
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The Accidental Administrator
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC. Okt 2010, 2010
ISBN 10: 0983660743 ISBN 13: 9780983660743
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germania
Valutazione del venditore 5 su 5 stelle
EUR 37,80
Spedizione EUR 23,00
Spedito da Germania a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Based on CentOS 6.5The Accidental Administrator: Linux Server Step-by-Step Configuration Guide is packed with 54 hands-on, step-by-step exercises and 185 graphics including screen captures showing you exactly what you should be seeing on your own screen. It's the most straight-forward, visual approach to learning how to configure a Red Hat/CentOS Linux server, filled with practical tips and secrets learned from years of teaching, consulting, and administering Linux servers.There's no time wasted on boring theory. The essentials are covered in chapters on installing, administering, user management, file systems and directory management, networking, package management, automated task scheduling, network services including DHCP and DNS, Samba, NFS, mail servers, Web and FTP servers, SSH, security, firewalls, NAT, performance monitoring, management tools, and more.Inside this concise, step-by-step guide, you'll find:Where to find and legally download the free server softwareHow to build and configure an Apache Web server, including virtual hostsHow to configure file and printer sharing for Windows clients with SambaHow to understand Linux file and directory permissionsWith hands-on exercises using virtualization (VMWare is used in the book, but other virtualization environments will work equally as well), this book is perfect for both individuals working by themselves or for groups such as classes and users groups.All the information is presented in a straightforward, yet casual style that you can understand and use right away. This practical book makes it possible for you to build a working Linux server in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to 'get it done' in a minimal amount of time. 272 pp. Englisch.
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Cisco ASA for Accidental Administrators
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC. Mär 2015, 2015
ISBN 10: 0983660751 ISBN 13: 9780983660750
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germania
Valutazione del venditore 5 su 5 stelle
EUR 41,30
Spedizione EUR 23,00
Spedito da Germania a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Cisco ASA for Accidental Administrators is a major update to the previous Accidental Administrator ASA book. This new edition is packed with 48 easy-to-follow hands-on exercises to help you build a working firewall configuration from scratch. Based on software version 9.x, it continues as the most straight-forward approach to learning how to configure the Cisco ASA Security Appliance, filled with practical tips and secrets learned from years of teaching and consulting on the ASA.There is no time wasted on boring theory. The essentials are covered in chapters on installing, backups and restores, remote administration, VPNs, DMZs, usernames, transparent mode, static NAT, port address translation, access lists, DHCP, password recovery, logon banners, AAA (authentication, authorization and accounting), filtering content and more.Inside this concise, step-by-step guide, you'll find:\*\*How to backup and restore software images and configurations\*\*How to configure different types of VPNs, including AAA authentication\*\*The secrets to successfully building and implementing access-listsAll this information is presented in a straight-forward style that you can understand and use right away. The idea is for you to be able to sit down with your ASA and build a working configuration in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to 'get it done' in a minimal amount of time! 258 pp. Englisch.
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The 5 Principles of IT Customer Service Success
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2016
ISBN 10: 0983660778 ISBN 13: 9780983660774
EUR 16,05
Spedizione EUR 60,63
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the reader how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect. It gives the reader credit for being able to think for her or himself without being burdened by phony sounding scripts or rigid protocols. In The 5 Principles of IT Customer Service, the reader learns how to become an intrinsically more caring person, better equipped to understand the frustrations of an end user or customer struggling with a computer or software problem.In The 5 Principles of IT Customer Service, you'll learn:The importance of technical competence and how to achieve itHow compassionate people know the right words to say in tough situationsThe power of empathy to defuse emotionally charged situationsThe top 10 ways to be a better listenerThe critical difference between feeling respect and showing respect and dignityThe 5 Principles of IT Customer Service manifests the author's firmly rooted belief in the basic goodness of all people and the ability of all people to grow, adapt, and achieve excellence in every aspect of their lives.
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The 5 Principles of IT Customer Service Success
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2016
ISBN 10: 0983660778 ISBN 13: 9780983660774
EUR 13,25
Spedizione EUR 70,00
Spedito da Germania a U.S.A.Quantità: 5 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. The 5 Principles of IT Customer Service Success | Don R. Crawley | Taschenbuch | Kartoniert / Broschiert | Englisch | 2016 | CRAWLEY INTERNATIONAL, INC. | EAN 9780983660774 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators : Student Exercise Manual
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
EUR 28,31
Spedizione EUR 60,87
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This is the Cisco ASA Security Appliance student lab manual designed for use in an instructor-led classroom setting. It is the companion to the book Cisco ASA for Accidental Administrators. Includes 72 hands-on exercises including: password recovery, building a configuration from scratch, previewing commands, using ASDM to build a configuration, analyzing the base configuration, backing up and restoring configurations and software images, remote logging options, how to configure Telnet and SSH, setting up login banners, remote authentication using RADIUS, Kerberos, and LDAP, site-to-site VPNs, remote access VPNs, configuring a DMZ, port scanning with nmap, and transparent mode. Each exercise is explained in step-by-step detail in order to create several different firewall configurations, anticipating real world scenarios.
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Cisco ASA Security Appliance Hands-On Training for Accidental Administrators | Student Exercise Manual
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2016
ISBN 10: 0983660786 ISBN 13: 9780983660781
EUR 23,75
Spedizione EUR 70,00
Spedito da Germania a U.S.A.Quantità: 5 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. Cisco ASA Security Appliance Hands-On Training for Accidental Administrators | Student Exercise Manual | Don R Crawley | Taschenbuch | Kartoniert / Broschiert | Englisch | 2016 | CRAWLEY INTERNATIONAL, INC. | EAN 9780983660781 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
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The Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Lingua: Inglese
Editore: CRAWLEY INTERNATIONAL, INC., 2013
ISBN 10: 0983660735 ISBN 13: 9780983660736
EUR 34,78
Spedizione EUR 61,66
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering.
