Lioncrest publishing okt 2018 (7 risultati)

Taschenbuch. Condizione: Neu. Neuware.

Taschenbuch. Condizione: Neu. Neuware.

Taschenbuch. Condizione: Neu. Neuware.

Buch. Condizione: Neu. Neuware - Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don't think this essential factor is important to their bottom line. It's All About CEX! breaks experience down into its core componentssuccess, ease, and connectionand shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to Make everybody feel genuinely appreciated Personalize your customer service Discover your employees' untapped potential And more You have the ability to improve people's lives. It's All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.…

Buch. Condizione: Neu. Neuware - By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable.With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased-and so will you.…

Buch. Condizione: Neu. Neuware - Most companies know that winning customers is key. But many don't realize that loyalty starts from the inside, with employees. To build a brand that truly motivates, they must take their employees from liking their jobs to loving them.As CEO of CPG Agency (A Nitrous Effect agency), which specializes in corporate and employee engagement, Keith Alper has seen the competitive edge gained by creating a culture that turns employees into brand advocates. In From Like to Love, he draws on real-life examples to present his proven process for turning any organization from appreciated to adored, including:Keeping a finger on the 'pulse' of satisfactionCreating an engaged workforceBuilding open communication and trustCreating a competitive advantage with loveAnd moreThe smallest shift can make a huge difference, making team members happier, more able to create value, and likely to be retained longer, impacting your bottom line.…

Buch. Condizione: Neu. Neuware - The milestones of success are obvious: the huge promotion, the big merger or sale of your companymaybe even an IPO. Once we achieve these milestones we'll finally feel complete, accomplished and whole, right That's the biggest lie in business. The truth is, success creates a wicked hangover.and it's not one that aspirin can help. Kelsey Ramsden knows. After achieving every conceivable business milestone, scaling multiple companies to millions of dollars and being named Canadian Female Entrepreneur of the year twice (while battling cancer and raising three children), she didn't feel complete. Others had her on a pedestal. She felt hollow. Frustrated, she studied why. She studied this 'success hangover' and talked to others who felt the same way. She explored why success doesn't mean fulfillment and how 'what's next' can be the most difficult question to answer. She explored how our work becomes our identity.and how holding on to that identity can be crippling. This book isn't an answer key. It's a new set of glasses and a wingman to help you find your cure that's right for you. Kelsey explains why your big moment is often underwhelming (and why that's completely normal) and how to shorten the period of numbness and despair that can follow. She'll show you how to clear the fog, reclaim your drive and create a next act that makes you feel alive again. This book is your Success Hangover cure.…