Mcgraw hill august 2002 (7 risultati)

Trade Paperback. Condizione: Used - Very Good.

Trade Paperback. Condizione: Very Good - Cash. Light reader wear and rubbing to the edges, corners, covers, and pages. Black remainder mark on the bottom edge of the pages. The book is in great condition! Stock photos may not look exactly like the book.

Hardcover. Condizione: Fine. Condizione sovraccoperta: Very Good-. First Edition. 213 Pages. First Edition by the full number line. Dust jacket Not price-clipped. This very interesting book about an astronaut's letters home to his son while he was on the Russian Space Station, Mir, comes in a dust jacket that has a stain along the upper right top edge and upper right side edge and repaired tear in that same area, small worn areas at the base of the spine and on three of the four corners, a pair of small wearing marks on the lower part of the left front top corner and lastly some scuffing and bumping to the front and rear covers. (see photos) The interior book is missing the first blank page but otherwise has no further detractions or has any visible extraneous markings throughout it and thus has all printing in a very well preserved and enjoyable condition. This book will be carefully wrapped up and then boxed and sent right away to you from here in New Jersey and will come to you with our absolute appreciation for your interest and for your order.…

Hardcover. Condizione: Collectible - Very Good. Condizione sovraccoperta: Very Good. Black and white photographic Dj. Signed and dated by author on ffep at an angle. 7.25x6.5 with 213 pp. including index. Signed.

Hardcover. Condizione: gut. Auflage: 3. A. (1. August 2002). Analysis of services marketing practice and strategy, with business-to- business examples. Third edition. "Services Marketing, 3rd Edition", by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework, the structure of the text offers part openers that sequentially build the model gap by gap. Each part of this book includes multiple chapters with strategies for understanding and closing the critical gaps. Customer behavior, expectations, and perceptions are discussed early in the text to form the basis for understanding services marketing strategy, and the managerial content, in the rest of the text, is framed by the GAPS model. Additionally, the authors continue to refine conceptual frameworks for developing effective services marketing strategy and have incorporated more coverage of the use of technology and business-to-business applications in this edition. Dienstleistungsmanagemen Manfred Bruhn Heribert Meffert In englischer Sprache. 668 pages. …

Audio CD. Condizione: As New - Cash. 7th edition, 2007. Cd's are new in the wrap, box has some scuffing. Stock photos may not look exactly like the book.

Hardcover. Condizione: Used Very Good. No Jacket. No writing or marks except previous owner's name on front end paper, tight and square, appears unread.