Specialty directories llc (6 risultati)
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
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EUR 35,17
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Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 30,42
EUR 17,60 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
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Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 32,70
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Condizione: As New. Unread book in perfect condition.
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- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
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EUR 34,43
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Paperback. Condizione: new. Paperback. Adaptive is a field guide for leaders entering the Collaborative Intelligence Era. It shows how to build workforce systems that hold under volatility. The book reframes Workforce Management (WFM) from reactive cost control to adaptive orchestration and gives a step-by-step path to reliable…service when plans break. Drawing on real implementations, it combines clear models with practical checklists, linking strategy to day-to-day actions in forecasting, scheduling, and intraday control. Leaders will learn to orchestrate decisions in real time, design capacity that flexes, and govern operations with metrics that matter. The result is a playbook you can apply in contact centers and any people-powered operations-built for teams where people and AI work side by side.How the book is structuredHistorical context and change drivers: why service operations struggle in today's environment.Practical frameworks for transformation: concise patterns that turn strategy into repeatable ways of working.Variance and volatility: design capacity, schedules, and intraday control that convert variance into an asset.The WFM Labs Maturity Model: a five-level capability roadmap with metrics, anti-patterns, and upgrade checklists.The Five-Level Playbook to Enterprise Orchestration: Level 1 Initial/Manual, Level 2 Foundational, Level 3 Progressive (real-time automation), Level 4 Advanced (ecosystem and probabilistic planning), Level 5 Pioneering (human-AI orchestration with safeguards). Adaptive is a field guide for leaders who need reliable service now-and a clear path to keep getting better. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
