springer berlin heidelberg jun 2015 (253 risultati)

Taschenbuch. Condizione: Neu. Neuware -Dieses Lehrbuch behandelt Schritt für Schritt alle wichtigen Themen, die Studierende für Ihren Prüfungserfolg benötigen. Über 100 Beispiele, zahlreiche Abbildungen und Hinweise auf beliebte Fehler helfen Ihnen, die Theoretische Informatik zu verstehen und die aufeinander abgestimmten Übungsaufgaben zu lösen. Zu allen Aufgaben finden Sie ausführliche Musterlösungen.In jedem der klar und übersichtlich strukturierten Kapitel werden praktische Anwendungen der behandelten Konzepte vorgestellt, die bis in aktuelle Forschungsgebiete der Informatik reichen.Die 2., vollständig überarbeitete Auflage enthält einen neuen und einzigartigen Ansatz zur Darstellung der Berechenbarkeit und Komplexität, der einen leichteren Zugang zu diesem Thema ermöglicht. 200 pp. Deutsch.

Taschenbuch. Condizione: Neu. Neuware -Dieses Lehrbuch behandelt Schritt für Schritt alle wichtigen Themen, die Studierende für Ihren Prüfungserfolg benötigen. Über 100 Beispiele, zahlreiche Abbildungen und Hinweise auf beliebte Fehler helfen Ihnen, die Theoretische Informatik zu verstehen und die aufeinander abgestimmten Übungsaufgaben zu lösen. Zu allen Aufgaben finden Sie ausführliche Musterlösungen.In jedem der klar und übersichtlich strukturierten Kapitel werden praktische Anwendungen der behandelten Konzepte vorgestellt, die bis in aktuelle Forschungsgebiete der Informatik reichen.Die 2., vollständig überarbeitete Auflage enthält einen neuen und einzigartigen Ansatz zur Darstellung der Berechenbarkeit und Komplexität, der einen leichteren Zugang zu diesem Thema ermöglicht. 200 pp. Deutsch.

Taschenbuch. Condizione: Neu. Neuware -Dieses Lehrbuch behandelt Schritt für Schritt alle wichtigen Themen, die Studierende für Ihren Prüfungserfolg benötigen. Über 100 Beispiele, zahlreiche Abbildungen und Hinweise auf beliebte Fehler helfen Ihnen, die Theoretische Informatik zu verstehen und die aufeinander abgestimmten Übungsaufgaben zu lösen. Zu allen Aufgaben finden Sie ausführliche Musterlösungen.In jedem der klar und übersichtlich strukturierten Kapitel werden praktische Anwendungen der behandelten Konzepte vorgestellt, die bis in aktuelle Forschungsgebiete der Informatik reichen.Die 2., vollständig überarbeitete Auflage enthält einen neuen und einzigartigen Ansatz zur Darstellung der Berechenbarkeit und Komplexität, der einen leichteren Zugang zu diesem Thema ermöglicht.Springer Vieweg in Springer Science + Business Media, Abraham-Lincoln-Straße 46, 65189 Wiesbaden 200 pp. Deutsch.

Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - Dieses Lehrbuch behandelt Schritt für Schritt alle wichtigen Themen, die Studierende für Ihren Prüfungserfolg benötigen. Über 100 Beispiele, zahlreiche Abbildungen und Hinweise auf beliebte Fehler helfen Ihnen, die Theoretische Informatik zu verstehen und die aufeinander abgestimmten Übungsaufgaben zu lösen. Zu allen Aufgaben finden Sie ausführliche Musterlösungen.In jedem der klar und übersichtlich strukturierten Kapitel werden praktische Anwendungen der behandelten Konzepte vorgestellt, die bis in aktuelle Forschungsgebiete der Informatik reichen.Die 2., vollständig überarbeitete Auflage enthält einen neuen und einzigartigen Ansatz zur Darstellung der Berechenbarkeit und Komplexität, der einen leichteren Zugang zu diesem Thema ermöglicht.

Buch. Condizione: Neu. Neuware -Das Buch enthält alle Aspekte der modernen Rehabilitation in Orthopädie und Unfallchirurgie. In der 1. Auflage mit dem Carl-Rabl-Preis ausgezeichnet, liegt nun die 2. Auflage dieses Standardwerks in komplett überarbeiteter und aktualisierter Form vor. Die funktionsunterstützenden und - aktivierenden Methoden der Rehabilitation sind praxisorientiert dargestellt. Die spezifischen Behandlungsstrategien sind nach anatomischen Gesichtspunkten gegliedert. Neben der klassischen orthopädisch ausgerichteten Rehabilitation berücksichtigt die 2. Auflage die vor allem in der Unfallchirurgie relevante Frührehabilitation und die komplexe Rehabilitation - z.B. von Osteoporose-, Rheuma- und Diabetes-Patienten. 444 pp. Deutsch.

Buch. Condizione: Neu. Neuware - Das Buch enthält alle Aspekte der modernen Rehabilitation in Orthopädie und Unfallchirurgie. In der 1. Auflage mit dem Carl-Rabl-Preis ausgezeichnet, liegt nun die 2. Auflage dieses Standardwerks in komplett überarbeiteter und aktualisierter Form vor. Die funktionsunterstützenden und - aktivierenden Methoden der Rehabilitation sind praxisorientiert dargestellt. Die spezifischen Behandlungsstrategien sind nach anatomischen Gesichtspunkten gegliedert. Neben der klassischen orthopädisch ausgerichteten Rehabilitation berücksichtigt die 2. Auflage die vor allem in der Unfallchirurgie relevante Frührehabilitation und die komplexe Rehabilitation - z.B. von Osteoporose-, Rheuma- und Diabetes-Patienten.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Vito Volterra (1860-1940) was one of the most famous representatives of Italian science in his day. Angelo Guerragio and Giovanni Paolini analyze Volterra's most important contributions to mathematics and their applications, as well as his outstanding organizational achievements in scientific policy. Volterra was one of the founding fathers of functional analysis and the author of fundamental contributions in the field of integral equations, elasticity theory and population dynamics (Lotka-Volterra model). He delivered keynote lectures on the occasion of the International Congresses of Mathematicians held in Paris (1900), Rome (1908), Strasbourg (1920) and Bologna (1928). He became involved in the scientific development in united Italy and was appointed senator of the kingdom in 1905. One of his numerous non-mathematical activities was founding the National Research Council (Consiglio Nazionale delle Ricerche, CNR). During the First World War he was active in military research. After the war he took a clear stand against fascism, which was the starting point for his exclusion. In 1926 he resigned as president of the world famous Accademia Nazionale dei Lincei and was later on excluded from the academy. In 1931 he was one of the few university lecturers who denied to swear an oath of allegiance to the fascistic regime. In 1938 he suffered from the impact of the racial laws. The authors draw a comprehensive picture of Vito Volterra, both as a great mathematician and an organizer of science. 188 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Transport phenomena problems that occur in engineering and physics are often multi-dimensional and multi-phase in character. When taking recourse to numerical methods the spectral method is particularly useful and efficient. The book is meant principally to train students and non-specialists to use the spectral method for solving problems that model fluid flow in closed geometries with heat or mass transfer. To this aim the reader should bring a working knowledge of fluid mechanics and heat transfer and should be readily conversant with simple concepts of linear algebra including spectral decomposition of matrices as well as solvability conditions for inhomogeneous problems. The book is neither meant to supply a ready-to-use program that is all-purpose nor to go through all manners of mathematical proofs. The focus in this tutorial is on the use of the spectral methods for space discretization, because this is where most of the difficulty lies. While time dependent problems are also of great interest, time marching procedures are dealt with by briefly introducing and providing a simple, direct, and efficient method. Many examples are provided in the text as well as numerous exercises for each chapter. Several of the examples are attended by subtle points which the reader will face while working them out. Some of these points are deliberated upon in endnotes to the various chapters, others are touched upon in the book itself. 244 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This well-known introductory textbook gives a uniform presentation of nuclear and particle physics from an experimental point of view.The first part, Analysis, is devoted to disentangling the substructure of matter. This part shows that experiments designed to uncover the substructures of nuclei and nucleons have a similar conceptual basis, and lead to the present picture of all matter being constructed from a small number of elementary building blocks and a small number of fundamental interactions.The second part, Synthesis, shows how the elementary particles may be combined to build hadrons and nuclei. The fundamental interactions, which are responsible for the forces in all systems, become less and less evident in increasingly complex systems. Such systems are in fact dominated by many-body phenomena. A section on neutrino oscillations and one on nuclear matter at high temperatures bridge the field of 'nuclear and particle physics' and 'modem astrophysics and cosmology.The seventh revised and extended edition includes new material, in particular the experimental verification of the Higgs particle at the LHC, recent results in neutrino physics, the violation of CP-symmetry in the decay of neutral B-mesons, the experimental investigations of the nucleon's spin structure and outstanding results of the HERA experiments in deep-inelastic electron- and positron-proton scattering. The concise text is based on lectures held at the University of Heidelberg and includes numerous exercises with worked answers. It has been translated into several languages and has become a standard reference for advanced undergraduate and graduate courses. 472 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware - The research presented in this book discusses how to efficiently retrieve track and trace information for an item of interest that took a certain path through a complex network of manufacturers, wholesalers, retailers, and consumers. To this end, a super-ordinate system called 'Discovery Service' is designed that has to handle large amounts of data, high insert-rates, and a high number of queries that are submitted to the discovery service. An example that is used throughout this book is the European pharmaceutical supply chain, which faces the challenge that more and more counterfeit medicinal products are being introduced. Between October and December 2008, more than 34 million fake drug pills were detected at customs control at the borders of the European Union. These fake drugs can put lives in danger as they were supposed to fight cancer, take effect as painkiller or antibiotics, among others. The concepts described in this book can be adopted for supply chain management use cases other than track and trace, such as recall, supply chain optimization, or supply chain analytics. 192 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -China is trying to turn its labor, capital and resources intensive, lower added-value and export dependent growth into a sustainable innovative economy. This is changing the world's power balance and has sparked a race between East and West in knowledge-based, high added-value economic innovation. Inspired by their extensive experience in doing business with China, the authors show how the US, the EU and China have reached a crossroad where ten battle fields decide about their future earning capacity and prosperity. Whether China will be a threat or an opportunity depends on the main players in government, public and private organizations rethinking their innovation policies and paths of business development. This books offers a new view on innovation which can be applied by corporate leaders and policy makers to get ready for the future. 268 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book attempts to reflect the project reality as closely as possible, covering the ISO 21500:2012 standard that has just been introduced and the benefits from the best contributions worldwide and also providing the concise yet powerful tool box. It shall be easy to use and intuitively supportive of project managers. So far, evidence indicates that these targets are successfully met. One of its key recognitions, and in consequence a distinctive feature of this book, is the impact that the project manager's personality has on the fate of the project. The project manager's successful self-management in work & life and in leadership processes should be considered as important in any endeavor as all other project management processes, covered by the new standards and guidelines. 460 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book deals with the carrier's liability for deck cargo in the Nordic countries and England as state parties of the Hague-Visby Rules. The comparative method serves to illustrate two widely differing methods of dealing with, first, the exclusion of certain deck cargo from the scope of the Hague-Visby Rules and, second, where not excluded, the Rules failure to include a special deck cargo liability regime. Various solutions similar to the English or Nordic approach, or a combination of the two, have also been adopted in a large number of other jurisdictions. Taking into consideration the massive quantities of cargo that are carried on deck today, the subject is more topical than ever.The complexity of the problem stems from the way in which the deck has, over the years, gradually become a common place to stow cargo. When the Hague Rules were introduced in 1924, deck stowage was an absolute exception due to the great risks involved. As such, the topic must first be looked at in the context of the shipping realities in which the Hague Rules were drafted and then in terms of today's shipping realities. The comparative analysis leading up to the author's conclusions and general remarks for future legislation consists of two parts, the first dealing with the situations in which the carrier is permitted to stow cargo on deck, and the second with the carrier's liability for deck cargo where he has stowed cargo on deck with, or as the case may be, without such permission. 196 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book examines business education from the perspective of the social sciences and humanities, specifically sociology and ethics. In particular, it offers the rare combination of liberal arts and business management education which is used to investigate how aspects of business education might be responsible for and connected to the distribution of wealth that currently dominates the global economy.Through interviews with business ethics faculty members, students, and graduates around the world, as well as attendance in business ethics classes and examination of classroom materials, the author presents patterns of theory, perspectives and outcomes from culturally and geographically diverse business schools. This research provides insights into how business ethics educators are responding to the growing diversity in student populations and the dual crises of environmental destruction and lack of ethical stewardship.The book also discusses alternative discourses within business schools and makes recommendations for future improvements. 104 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book is mainly about facilitating the dissemination of management control, a field now finding application at a growing number of organizations, among commercial practitioners. It provides essential insights on management control as applied to Chinese enterprises and cross-border organizations. The book is divided into four parts. Part 1 provides the necessary background and framework for a discussion on enterprise management control standards, while Part 2 introduces a basic standard for enterprise management control. Part 3 introduces application guidelines for enterprise management control standards, and lastly Part 4 presents several case studies on the application of enterprise management control standards. 176 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Is the dream of EU endangered This book reviews classic and modern values and virtues, and uses them in order to rethink Europe's present politics and its future. The idea of the Republic was born with the political ethics of ancient Greece. The current international crisis obliges Europe to face the mirror of truth: What has become of the European Idea and how fares the European Constitution It has been a long road from the Greek Politeia to the present lack of values and financial monomania in Europe, who seems to have lost any harmony between the spirit, the soul and the body of her Constitution: the will and values of the people (material constitution), the text of the Lisbon Treaty (formal constitution) and its current political interpretation and action (real constitution), making Europe a two-tier or three-tier club, far from the dream of the founding fathers.Without republican values and virtues, and failing to uphold the European social model, the European Union would devolve into moral, social and democratic bankruptcy. 100 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book investigates the functioning and ecosystems of biorefineries and assesses the potential of the industrial bioeconomy. The authors present a case study of the biorefinery at Bazancourt Pomacle, near Reims, France, as an outstanding illustration of the creation, work processes, financing, provision of environmental services, competitive benefits and future prospects of a bioeconomy. Analysing the case of Bazancourt Pomacle, the authors show the wide range of products produced by integrated biorefineries such as food, bioenergy, molecules for cosmetics and nutrients for agricultural use. They also analyse Bazancourt Pomacle as an open innovation platform, which encompasses several layers of R&D, including three department chairs from leading engineering and business schools in France. Illustrating a number of global success stories that started in Bazancourt Pomacle, the authors also investigate the provision of pilot- and demonstration plants as inescapable steps in the scaling-up process from the lab to industrial scale. The book provides a systematic overview of the lessons learned, as well as data on an industrial bioeconomy. Investors, decision- makers, public-policy shapers, analysts and scholars will learn about the history, actors, economics, industrial symbiosis, role of cooperatives, R&D and future prospects of a world-class biorefinery and bio-based cluster in Europe. 156 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book constitutes the refereed proceedings of the 9th International IFIP WG 2.13 Conference on Open Source Systems, OSS 2013, held in Koper-Capodistria, Slovenia, in June 2013. The 18 revised full papers and 3 short papers presented were carefully reviewed and selected. The papers are organized in topical sections on innovation and sustainability; practices and methods; FOSS technologies; security and open standards; and business models and licensing. 292 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book constitutes the refereed post-proceedings of the 10th IFIP WG 3.7 Conference on Information Technology in Educational Management, ITEM 2012, held in Bremen, Germany, in August 2012. The 16 revised full papers presented were carefully reviewed and selected. The papers offer an outstanding overview of the contemporary field of information technology in educational management. They focus on four key questions: Why do we need new educational management information systems What issues face those developing new educational management information systems What new educational management information systems are being developed What educational management systems are already in place 192 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book constitutes the refereed proceedings of the 7th IFIP WG 11.11 International Conference on Trust Management, IFIPTM 2013, held in Malaga, Spain, in June 2013. The 14 revised full papers and 9 short papers presented were carefully reviewed and selected from 62 submissions. The papers cover a wide range of topics focusing on multi-disciplinary areas such as: trust models, social foundations of trust, trust in networks, mobile systems and cloud computation, privacy, reputation systems, and identity management. 304 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book constitutes the refereed proceedings of the 10th Chinese Conference on Advances in Image and Graphics Technologies, IGTA 2015, held in Beijing, China, in June 2015. The 50 papers presented were carefully reviewed and selected from 138 submissions. They provide a forum for sharing new aspects of the progresses in the areas of image processing technology, image analysis und understanding, computer vision and pattern recognition, big data mining, computer graphics and VR, image technology application. 468 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book constitutes the refereed proceedings of the 16th International Conference on Computer-Aided Architectural Design Futures, CAAD Futures 2015, held in São Paulo, Brazil, in July 2015. The 33 revised full papers presented were carefully reviewed and selected from 200 submissions. The papers are organized in topical sections on modeling, analyzing and simulating the city; sustainability and performance of the built space; automated and parametric design; building information modelling (BIM); fabrication and materiality; shape studies. 636 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book focuses on solving different types of time-varying problems. It presents various Zhang dynamics (ZD) models by defining various Zhang functions (ZFs) in real and complex domains. It then provides theoretical analyses of such ZD models and illustrates their results. It also uses simulations to substantiate their efficacy and show the feasibility of the presented ZD approach (i.e., different ZFs leading to different ZD models), which is further applied to the repetitive motion planning (RMP) of redundant robots, showing its application potential. 260 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book presents the latest research findings and state-of-the-art solutions on optimization techniques and provides new research direction and developments. Both the theoretical and practical aspects of the book will be much beneficial to experts and students in optimization and operation research community. It selects high quality papers from The International Conference on Optimization: Techniques and Applications (ICOTA2013). The conference is an official conference series of POP (The Pacific Optimization Research Activity Group; there are over 500 active members). These state-of-the-art works in this book authored by recognized experts will make contributions to the development of optimization with its applications. 216 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This thesis reports on innovations in the design and direct synthesis of graphene-based woven fabric (GWF) and multi-layer graphene/porous carbon woven fabric films (MLG/PC) by means of chemical vapor deposition (CVD), using woven copper mesh and nickel mesh as the template. Further, it presents the successful applications of these materials as a platform for solar cells, super capacitors and sensors, making it especially of interest to researchers and graduate students in the fields of materials sciences, nanotechnology and renewable energy. 140 pp. Englisch.

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book covers the latest advances in processing techniques for producing metallic biomaterial implants. It also discusses recent developments in surface modifications using bioactive ceramics and blood-compatible polymers, as well as the adhesive strength of bioactive surface layers, before introducing the practical applications of metallic biomaterials in the fields of surgery and dentistry. As such, the book provides an essential reference guide for researchers, graduate students and clinicians working in the fields of materials, surgery, dentistry, and mechanics.Mitsuo Niinomi, PhD, D.D.Sc., is a Professor at the Institute for Materials Research, Tohoku University, JapanTakayuki Narushima, PhD, is a Professor at the Department of Materials Processing, Tohoku University, JapanMasaaki Nakai, PhD, is an Associate Professor at the Institute for Materials Research, Tohoku University, Japan 292 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book lies at the intersection of philosophy of mind and philosophy of religion and operates on the assumption that dialogue between the two disciplines can be fruitful. In particular it focuses on how debates in the philosophy of mind regarding the nature of mental causation relate to debates in the philosophy of religion regarding divine action, creaturely causation, and existence of God.The book is divided into two parts. The first deals with Jaegwon Kim's so-called Supervenience Argument (SA) against non-reductive physicalism. One important observation is that the structural similarities between non-reductive physicalism and 'orthodox' theism make it convenient to co-opt non-reductive physicalist solutions to the SA in defending the possibility of creaturely causation in the philosophy of religion. The SA is used as a foil to discuss the relative merits of Malebranche's so-called Conservation is Continuous Creation Argument for Occasionalism (CCCA). Moverover, the so-called compatibilist strategy (Karen Bennett 2003, 2009) for developing a non-reductive physicalist response to the Supervenience Argument is defended and developed. This strategy is then deployed in the philosophy of religion to defend the possibility of creaturely causation against the CCCA. 116 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -There is a much better chance to politically establish a strategy in your company if strategy development is already tactically thought-out and all involved persons are included in an intelligent manner. This book demonstrates how to shape this process to ensure that a sustainable strategy is generated that ensures economic stability, uniquely positions the company and can readily be implemented. After all, strategy for its own sake is worthless - what counts is implementation and results. The centre stage of strategy process is taken by the intelligent use and combination of methodological tools. Numerous case studies from enterprises and medium-sized businesses illustrate strategy work in a vivid and clear manner. 228 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Economic development and social welfare depend on the existence of effective and efficient infrastructure systems, particularly in health, energy, transportation and water, many of which are developed and managed through Public-Private Partnerships (PPPs). However, empirical evidence suggests some pitfalls in the use of these PPP arrangements. This book addresses these issues, focusing on mostly three key questions: How to improve the robustness of the decision-making process leading to the option of PPP How to improve contract management as the longest phase of the process How can contracts be improved to accommodate uncertainty and avoid harmful renegotiations The authors explore the concept of flexible contracts, the uncertainty modeling for improving the robustness of the decision-making process, and develop an overall framework for effective contract management, along with a comprehensive analysis of current renegotiation patterns. The ultimate goal is to improve the contractual performance, as well as the overall infrastructure management and social welfare. 192 pp. Englisch.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale.In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. . 196 pp. Englisch.