World resources institute (294 risultati)

Paperback. Condizione: Very Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Condizione: Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Condizione: Good. This book explores how physicians and executives can collaborate to improve organization performance. By focusing on strategies for building trust, this book will help you create an environment of mutual respect and understanding that will lead to organizational success. The authors address the differences between physicians and administrators, the reasons why collaboration efforts have failed in the past, and the importance of leadership style. The book presents a unique model for managing change that reconciles the business aspects of healthcare with the values at the heart of medicine.You will learn: How to avoid the barriers to successful change What values drive physicians and executives How perception can affect change What tactics leaders can use to inspire cooperation How to measure both the business and mission-related data The role of leadership in change management. …

Hardback. Condizione: Very Good. Instructor Resources: Test bank, PowerPoint slides, and answers to discussion questions. As healthcare reform continues to transform US healthcare delivery and processes, one thing remains the same: the importance of quality. This book brings together a team of internationally prominent contributors who provide expertise on current strategies, tactics, and methods for understanding quality in a comprehensive way. The book provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system. This extensively updated edition includes: A new chapter that addresses hardwiring quality into the organization's culture for consistent delivery A new final chapter that details the latest developments in healthcare and maps a path for healthcare transformation Extensive content and emphasis on the Affordable Care Act as it relates to quality A discussion of the importance of quality in transitioning from fee-for-service models to value-based payment Tools to measure and improve patient experiences, such as dashboards and scorecards Information on emerging trends and challenges in healthcare, including electronic health records and physician engagement This comprehensive textbook is suited for undergraduate and graduate courses in healthcare administration as well as business, nursing, allied health, pharmacy, and medicine programs. Study questions in each chapter facilitate additional discussion.…

Hardback. Condizione: Good. Instructor Resources: Test bank, PowerPoint slides, and answers to discussion questions. As healthcare reform continues to transform US healthcare delivery and processes, one thing remains the same: the importance of quality. This book brings together a team of internationally prominent contributors who provide expertise on current strategies, tactics, and methods for understanding quality in a comprehensive way. The book provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system. This extensively updated edition includes: A new chapter that addresses hardwiring quality into the organization's culture for consistent delivery A new final chapter that details the latest developments in healthcare and maps a path for healthcare transformation Extensive content and emphasis on the Affordable Care Act as it relates to quality A discussion of the importance of quality in transitioning from fee-for-service models to value-based payment Tools to measure and improve patient experiences, such as dashboards and scorecards Information on emerging trends and challenges in healthcare, including electronic health records and physician engagement This comprehensive textbook is suited for undergraduate and graduate courses in healthcare administration as well as business, nursing, allied health, pharmacy, and medicine programs. Study questions in each chapter facilitate additional discussion.…

Paperback. Condizione: Very Good. Healthcare managers ensure that the organization's mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today's healthcare environment. Topics and techniques covered include: Evidence-based management Ethics Evaluating employees Diversity Decision making Change Teamwork Hiring and terminating Communication Delegation Motivating employees Managing conflicts Leadership Time management Program assessment Legal issues Instructor Resources: PowerPoint slides, discussion points for end-of-chapter questions, and a test bank. To see a sample, click on the Instructor Resource sample tab above.…

Paperback. Condizione: Good. Healthcare managers ensure that the organization's mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today's healthcare environment. Topics and techniques covered include: Evidence-based management Ethics Evaluating employees Diversity Decision making Change Teamwork Hiring and terminating Communication Delegation Motivating employees Managing conflicts Leadership Time management Program assessment Legal issues Instructor Resources: PowerPoint slides, discussion points for end-of-chapter questions, and a test bank. To see a sample, click on the Instructor Resource sample tab above.…

Paperback. Condizione: Good. As a leader in healthcare, you are highly visible and constantly watched--often very closely. Perception is often more important than reality, and career success may ultimately hinge on your awareness of how you are perceived and your ability to act consistently in a manner befitting your position. Now in its third edition, The Healthcare Leader's Guide to Actions, Awareness, and Perception highlights the "sense of the appropriate"--an essential leadership trait that applies to behavior, character, courtesy, ethics, professionalism, and respect. Leaders need a special skill set for building and maintaining positive relationships with a variety of individuals and groups, and they must be constantly aware of the risk of missteps and derailment. Leaders at every level--from newcomers to experienced executives--will find guidance in this book. It examines key leadership principles, illustrates core concepts with stories and examples, and sets forth a framework of protocols tailored to specific interactions and situations. Topics covered in this book include: Professional image and reputation Ethical decision making Relationships with the executive team, the governing board, and physicians Communications, technology, and social media Ethnic, gender, and generational diversity Self-awareness and derailment Effective leaders benefit from heightened self-awareness. They are conscious of their quirks and weaknesses, they seek constant and diverse feedback, and they grow through self-reflection. Contribute to your own professional success by letting this book be a "mirror" to your leadership style and refine your executive etiquette.…

Paperback. Condizione: Good. With the healthcare industry under increasing scrutiny, hospitals and other healthcare providers must seek out ways of building trust, both within their organization and throughout the community. David Shore's The Trust Prescription for Healthcare shows providers and organizations how to build their capacity for trust and trustworthiness and how to turn that capacity into a trusted reputation and brand. The data is compelling: having both the trust of the community and a reputation as a trusted provider are at once good medicine, good business, and great leadership. Providers and organizations who make the investment in trust will find that they become more effective and efficient, both clinically and administratively. This book guides readers in building a trust capacity with questions, ideas, and examples. It also spells out the return on investment that organizations can expect from building the trust brand. This book provides readers with tools, strategies, and techniques they can put to use in rebuilding their department, service, or organization into a trustworthy one.…

Hardback. Condizione: Very Good. This bestseller provides readers with the comprehensive knowledge necessary to understand healthcare information technology (HIT) and to hone their skills in HIT management. The book explores the areas where leaders must exhibit basic awareness or competency, including hardware, software, and communication systems; operational, management, and clinical applications; and selection, implementation, and valuation. Each chapter has been updated to reflect current trends and challenges in the field as well as the implications of the 2010 healthcare reform law and other relevant federal mandates. Each chapter also features learning objectives, web resources, and discussion questions. This revised edition includes a glossary that clarifies technical terms as well as a list of abbreviations for important terms. Links to Internet sources are provided to supplement the information on the major topics covered in each chapter. The eighth edition covers the following topics: The five broad forces that will drive future change and potentially have profound impacts on HIT in and across organizations The role that government policy and healthcare reform play in influencing HIT HIT governance and strategic planning in healthcare organizations, including pertinent background, how to organize an HIT strategic planning effort, the importance of system integration, the basics of systems theory, and management control and decision support systems An overview of the various elements of an information system--the devices, programs, and communication networks--and possible configurations that will support clinical service delivery and the associated business processes An exploration of the ten key operational and tactical processes that are critical to maximizing HIT efficiencies and effectiveness, including incident management, change management, configuration management, service-level management, capacity management, and services-continuity management Specific focus on EHR applications and financial applications to reflect the importance of technology in the areas of patient care and financial management The major techniques used to evaluate an HIT investment Instructor Resources: Test bank, answers and discussion points for the end-of-chapter questions and PowerPoint slides. …

Hardback. Condizione: Good. This bestseller provides readers with the comprehensive knowledge necessary to understand healthcare information technology (HIT) and to hone their skills in HIT management. The book explores the areas where leaders must exhibit basic awareness or competency, including hardware, software, and communication systems; operational, management, and clinical applications; and selection, implementation, and valuation. Each chapter has been updated to reflect current trends and challenges in the field as well as the implications of the 2010 healthcare reform law and other relevant federal mandates. Each chapter also features learning objectives, web resources, and discussion questions. This revised edition includes a glossary that clarifies technical terms as well as a list of abbreviations for important terms. Links to Internet sources are provided to supplement the information on the major topics covered in each chapter. The eighth edition covers the following topics: The five broad forces that will drive future change and potentially have profound impacts on HIT in and across organizations The role that government policy and healthcare reform play in influencing HIT HIT governance and strategic planning in healthcare organizations, including pertinent background, how to organize an HIT strategic planning effort, the importance of system integration, the basics of systems theory, and management control and decision support systems An overview of the various elements of an information system--the devices, programs, and communication networks--and possible configurations that will support clinical service delivery and the associated business processes An exploration of the ten key operational and tactical processes that are critical to maximizing HIT efficiencies and effectiveness, including incident management, change management, configuration management, service-level management, capacity management, and services-continuity management Specific focus on EHR applications and financial applications to reflect the importance of technology in the areas of patient care and financial management The major techniques used to evaluate an HIT investment Instructor Resources: Test bank, answers and discussion points for the end-of-chapter questions and PowerPoint slides.…

Paperback. Condizione: Fair. Instructor Resources: Test bank, PowerPoint slides, answer guides for the in-book discussion questions and case, and a transition guide to the new edition. Financial management challenges are not confined to the CFO's office. Any manager in today's increasingly complex healthcare environment must have a solid grasp of finance fundamentals, and this book provides them. In straightforward language aimed at students and managers outside of finance, Introduction to the Financial Management of Healthcare Organizations covers a full range of topics. The first four sections--Financial Management, Operating Revenue, Working Capital, and Resource Allocation--start with core financial concepts, then delve into issues unique to the healthcare setting. Highlights include the tax status of healthcare organizations, third-party payers and payment methodologies, cost accounting and analysis, rate setting, strategic financial planning, and capital budgeting. A final section on healthcare reform analyzes important trends that will affect healthcare organizations in the future. New to this edition: The latest information on health reform, including the Affordable Care Act of 2010 and the Medicare Access and CHIP Reauthorization Act of 2015 A new section on the Trump administration's plans for healthcare, including possible scenarios for the ACA Updates on financial accounting standards, economic trends, and tax-exempt hospitals Expanded content on Medicare and Medicaid (now separated into distinct chapters), including legislative and regulatory updates and federal fraud and abuse initiatives Significant new information on healthcare quality, access, and cost Readers of this book will not only learn the fundamentals of financial management but also gain experience in applying them. Mini-cases, practice problems, and self-quizzes throughout reinforce essential concepts, and a comprehensive case at the end brings the concepts to life.…

Paperback. Condizione: Very Good. Instructor Resources: PowerPoint slides with teaching tips. An applied learning approach that will keep students engaged The healthcare environment is changing rapidly, and so are the skill sets needed for successful organizational leadership in the field. Strategic Analysis for Healthcare: Concepts and Practical Applications arms readers with strategic analysis methods, tools, and frameworks, and builds a foundation of practical experience to prepare students for their future careers. This unique workbook introduces students to analysis and strategy development through examples within healthcare as well as from outside industries where strategic analysis has been key to organizations' survival and success. After a brief introduction to business strategy, the book covers a sequence of strategic analysis tools, logically arranged into sections on broad analysis, focused analysis, integrative analysis, strategy development, and strategy selection. Application exercises grow in complexity from one chapter to the next as students develop new skills. Topics include the following: Future-perfect thinking and affinity charts Five forces, PEST, and SWOT analyses Financial statement and ratio analyses Life cycle and corporate culture analyses Internal-external and grand strategy matrices Quantitative strategic planning matrix and profitability projections The book can be used as a stand-alone text or in conjunction with existing textbooks to facilitate applied learning. Comprehensive yet practical, it can also be used in a capstone course. Perforated pages allow for easy use of the activities as gradable assignments.…

Paperback. Condizione: Good. Instructor Resources: PowerPoint slides, answers to chapter mini-case studies, self-quizzes, exercises, lists of additional reading materials, and links to related websites. Healthcare managers face a host of difficult decisions every day. Many can be loaded with ethical implications that, if not addressed properly, can evolve into major issues for both the manager and the organization as a whole. This book prepares new and aspiring healthcare managers to make better decisions through a solid grounding in ethics and professionalism.Using a three-part approach to engage students, the authors open each chapter with a case from the field, provide key foundational material related to the ethical or professional dilemma presented, and close with a mini-case study and accompanying questions. Rich with cases throughout, the book uses examples that are based on a variety of healthcare settings, including hospitals, physician practices, ambulatory surgery centers, home health agencies, and skilled nursing facilities. Material covered includes the following and more: Basic ethics concepts Ethics and the professional Stewardship Professional codes of ethics and ethical principles Ethical decision making Clinical interactions Human resources Health informatics The text also contains a running glossary, end-of-chapter summary points, exercises, and self-quizzes to reinforce essential concepts.…

Paperback. Condizione: Very Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Condizione: Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Condizione: Good. Is the ACO strategy right for your organization? Accountable Care Organizations will help you understand the ACO framework and assess your readiness to embark on an ACO strategy. This book provides the structural blueprints, management skills, and cultural tools necessary to implement a successful ACO. Practical advice is bolstered with real world examples of leading healthcare providers that are pioneers in the rapidly changing world of accountable care. This guidebook is designed to facilitate critical conversations and decisions at all stages of the ACO development journey. Explore processes and structures and learn how to implement pilots to shape your own ACO delivery model. Each chapter includes takeaway points and tailored action steps for: (1) organizations interested in exploring the ACO concept, (2) organizations taking the first steps towards an ACO model, and (3) organizations already moving full speed ahead. This book will help you answer these questions and more: What does it take to become an ACO? What steps and actions should your organization take to implement an ACO strategy? How can organizational culture support your move to accountable care? How can you build a business plan to support an ACO strategy? What information technology is needed to implement an ACO strategy? How can an merging ACO best negotiate with third-party payers.…

Paperback. Condizione: Very Good. Is the ACO strategy right for your organization? Accountable Care Organizations will help you understand the ACO framework and assess your readiness to embark on an ACO strategy. This book provides the structural blueprints, management skills, and cultural tools necessary to implement a successful ACO. Practical advice is bolstered with real world examples of leading healthcare providers that are pioneers in the rapidly changing world of accountable care. This guidebook is designed to facilitate critical conversations and decisions at all stages of the ACO development journey. Explore processes and structures and learn how to implement pilots to shape your own ACO delivery model. Each chapter includes takeaway points and tailored action steps for: (1) organizations interested in exploring the ACO concept, (2) organizations taking the first steps towards an ACO model, and (3) organizations already moving full speed ahead. This book will help you answer these questions and more: What does it take to become an ACO? What steps and actions should your organization take to implement an ACO strategy? How can organizational culture support your move to accountable care? How can you build a business plan to support an ACO strategy? What information technology is needed to implement an ACO strategy? How can an merging ACO best negotiate with third-party payers.…

Paperback. Condizione: Good. This book explores how physicians and executives can collaborate to improve organization performance. By focusing on strategies for building trust, this book will help you create an environment of mutual respect and understanding that will lead to organizational success. The authors address the differences between physicians and administrators, the reasons why collaboration efforts have failed in the past, and the importance of leadership style. The book presents a unique model for managing change that reconciles the business aspects of healthcare with the values at the heart of medicine.You will learn: How to avoid the barriers to successful change What values drive physicians and executives How perception can affect change What tactics leaders can use to inspire cooperation How to measure both the business and mission-related data The role of leadership in change management. …

Hardback. Condizione: Very Good. Instructor Resources: Test bank, PowerPoint slides, and answers to discussion questions. As healthcare reform continues to transform US healthcare delivery and processes, one thing remains the same: the importance of quality. This book brings together a team of internationally prominent contributors who provide expertise on current strategies, tactics, and methods for understanding quality in a comprehensive way. The book provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system. This extensively updated edition includes: A new chapter that addresses hardwiring quality into the organization's culture for consistent delivery A new final chapter that details the latest developments in healthcare and maps a path for healthcare transformation Extensive content and emphasis on the Affordable Care Act as it relates to quality A discussion of the importance of quality in transitioning from fee-for-service models to value-based payment Tools to measure and improve patient experiences, such as dashboards and scorecards Information on emerging trends and challenges in healthcare, including electronic health records and physician engagement This comprehensive textbook is suited for undergraduate and graduate courses in healthcare administration as well as business, nursing, allied health, pharmacy, and medicine programs. Study questions in each chapter facilitate additional discussion.…

Paperback. Condizione: Very Good. Healthcare managers ensure that the organization's mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today's healthcare environment. Topics and techniques covered include: Evidence-based management Ethics Evaluating employees Diversity Decision making Change Teamwork Hiring and terminating Communication Delegation Motivating employees Managing conflicts Leadership Time management Program assessment Legal issues Instructor Resources: PowerPoint slides, discussion points for end-of-chapter questions, and a test bank. To see a sample, click on the Instructor Resource sample tab above.…

Paperback. Condizione: Good. Healthcare managers ensure that the organization's mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today's healthcare environment. Topics and techniques covered include: Evidence-based management Ethics Evaluating employees Diversity Decision making Change Teamwork Hiring and terminating Communication Delegation Motivating employees Managing conflicts Leadership Time management Program assessment Legal issues Instructor Resources: PowerPoint slides, discussion points for end-of-chapter questions, and a test bank. To see a sample, click on the Instructor Resource sample tab above.…

Paperback. Condizione: Good. Winner of the 2019 ACHE James A. Hamilton Book of the Year Award As a leader, is it possible to be both successful and humble? Studies show that today's emerging leaders not only prioritize achievement over humility but also see the two as mutually exclusive. Does this signal an existential crisis for healthcare--an industry that, at its essence, is supposed to embody humility and compassion?Thankfully, no, according to Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders, which demonstrates that you can embrace humility and still be excellent at your job. The author, a healthcare professor, executive coach and consultant, gleans evidence and insights from researchers, executives, philosophers, and thought leaders. Intangibles is neither a self-help book offering prescriptive answers nor a leadership-guru memoir looking back at a lifetime of lessons learned. Rather, it offers an engaging exploration of evidence-based practices from an array of leaders in different settings. The book's stories, interviews, and research findings will appeal to readers of every stripe and career stage, from undergraduate students in healthcare administration to early careerists and even seasoned CEOs. Part 1 introduces the four intangible leadership traits: humility, compassion, kindness, and generosity. Part 2 explores each trait in detail, and part 3 tackles the traits through the lenses of gender, age, and self-improvement. Along the way, the book explores many intriguing questions: Is humility viewed as weakness? Can leaders balance kindness with a strong personality? How do men and women differ in their perceptions of these traits? Are there generational differences in how leadership is perceived? Can these characteristics be learned? In the end, Intangibles concludes that high-performance in leadership can be achieved when humility is combined with ambition, and compassion with strength.…

Paperback. Condizione: Good. As a leader in healthcare, you are highly visible and constantly watched--often very closely. Perception is often more important than reality, and career success may ultimately hinge on your awareness of how you are perceived and your ability to act consistently in a manner befitting your position. Now in its third edition, The Healthcare Leader's Guide to Actions, Awareness, and Perception highlights the "sense of the appropriate"--an essential leadership trait that applies to behavior, character, courtesy, ethics, professionalism, and respect. Leaders need a special skill set for building and maintaining positive relationships with a variety of individuals and groups, and they must be constantly aware of the risk of missteps and derailment. Leaders at every level--from newcomers to experienced executives--will find guidance in this book. It examines key leadership principles, illustrates core concepts with stories and examples, and sets forth a framework of protocols tailored to specific interactions and situations. Topics covered in this book include: Professional image and reputation Ethical decision making Relationships with the executive team, the governing board, and physicians Communications, technology, and social media Ethnic, gender, and generational diversity Self-awareness and derailment Effective leaders benefit from heightened self-awareness. They are conscious of their quirks and weaknesses, they seek constant and diverse feedback, and they grow through self-reflection. Contribute to your own professional success by letting this book be a "mirror" to your leadership style and refine your executive etiquette.…

Paperback. Condizione: Good. Traditional strategic planning too often results in incremental change focused more on next year's budget than on creative growth and sustainable development. Leadership teams struggle to paint with two brushes building in transformative change while maintaining current operations. To transcend existing systems and achieve their organization's unique vision, healthcare leaders must embrace uncertainty and incorporate flexibility into their long-term planning. They must prepare for a range of potential futures--while maintaining current operations--because agility and adaptability are what will define future success. Transformative Planning: How Your Healthcare Organization Can Strategize for an Uncertain Future explains how leadership teams can lay the groundwork for new, transformational healthcare delivery models while simultaneously meeting the requirements of today. Author Jim Austin shares the essential frameworks, tools, and processes for developing and implementing long-term strategic and execution plans that embrace uncertainty. The book's four-step model for transformational change covers: Mental models, decision making, and decision trapsVision and strategic prioritiesStrategy development and scenario planningExecution frameworkLeadership teams and governing boards at healthcare organizations of all kinds will find Transformative Planning to be an essential guide to planning strategically for today and tomorrow.…

Hardback. Condizione: Good. Instructor Resources: PowerPoint slides, chapter overviews, suggested class activities and assignments, and a transition guide to the new edition. Chapter 13 Excel Model for Students (click here for access) Human Resources in Healthcare: Managing for Success, Fourth Edition, presents the techniques and practices behind effective management of people--the healthcare profession's most important asset. It provides the concepts and practical tools necessary for meeting the unique challenges in today's healthcare environment. This edition has been thoroughly revised and includes the following new content: An expanded chapter on employment law and employee relations A new chapter on credentialing of healthcare providers A thorough update on staff recruitment, selection, and retention practices An expanded section on performance management, including workplace bullying A new chapter on workforce planning in a rapidly changing healthcare system A new chapter on nurse staffing in healthcare organizations New problem-based learning cases to engage students and expand learning comprehension Updated short cases, discussion questions, and exercises throughout.…

Hardback. Condizione: Fair. Instructor Resources: PowerPoint slides, chapter overviews, suggested class activities and assignments, and a transition guide to the new edition. Chapter 13 Excel Model for Students (click here for access) Human Resources in Healthcare: Managing for Success, Fourth Edition, presents the techniques and practices behind effective management of people--the healthcare profession's most important asset. It provides the concepts and practical tools necessary for meeting the unique challenges in today's healthcare environment. This edition has been thoroughly revised and includes the following new content: An expanded chapter on employment law and employee relations A new chapter on credentialing of healthcare providers A thorough update on staff recruitment, selection, and retention practices An expanded section on performance management, including workplace bullying A new chapter on workforce planning in a rapidly changing healthcare system A new chapter on nurse staffing in healthcare organizations New problem-based learning cases to engage students and expand learning comprehension Updated short cases, discussion questions, and exercises throughout.…

Hardback. Condizione: Very Good. Instructor Resources: PowerPoint slides, chapter overviews, suggested class activities and assignments, and a transition guide to the new edition. Chapter 13 Excel Model for Students (click here for access) Human Resources in Healthcare: Managing for Success, Fourth Edition, presents the techniques and practices behind effective management of people--the healthcare profession's most important asset. It provides the concepts and practical tools necessary for meeting the unique challenges in today's healthcare environment. This edition has been thoroughly revised and includes the following new content: An expanded chapter on employment law and employee relations A new chapter on credentialing of healthcare providers A thorough update on staff recruitment, selection, and retention practices An expanded section on performance management, including workplace bullying A new chapter on workforce planning in a rapidly changing healthcare system A new chapter on nurse staffing in healthcare organizations New problem-based learning cases to engage students and expand learning comprehension Updated short cases, discussion questions, and exercises throughout.…

Hardback. Condizione: Good. Instructor Resources: New test bank, PowerPoint slides, HAP Course Lesson Plans, answer guides to the chapter-end discussion questions, and a transition guide to the new edition. In the past decade, the nation experienced an unusually active period in health policy with the enactment of the Affordable Care Act (ACA). Historically, health policymaking has been a slow yet persistent evolution. The ACA, in spite of its magnitude, is an excellent example of the incremental evolution that characterizes policymaking in the United States. This book provides context and background for understanding the development of today's health reform legislation. In the new edition of this widely used book, Beaufort Longest provides a framework for understanding the formulation, implementation, and modification of health policymaking at both the federal and state levels. Students will learn how policymaking relates to decisions that affect healthcare providers and patients. They will also gain insight into how they can influence the policymaking process. Incorporated in the book are excerpts from congressional testimony, news stories, executive orders, legislation, and other documents related to real-world policy issues. Thoroughly updated and revised, this edition: Discusses the ACA extensively, with examples of both its formulation and its implementation Expands coverage of policymaking's implementation phase Provides a new chapter on the role of courts in health policy and policymaking Includes more than 30 appendices, many brand new to this edition, to illustrate the policymaking process.…

Hardback. Condizione: Very Good. Instructor Resources: New test bank, PowerPoint slides, HAP Course Lesson Plans, answer guides to the chapter-end discussion questions, and a transition guide to the new edition. In the past decade, the nation experienced an unusually active period in health policy with the enactment of the Affordable Care Act (ACA). Historically, health policymaking has been a slow yet persistent evolution. The ACA, in spite of its magnitude, is an excellent example of the incremental evolution that characterizes policymaking in the United States. This book provides context and background for understanding the development of today's health reform legislation. In the new edition of this widely used book, Beaufort Longest provides a framework for understanding the formulation, implementation, and modification of health policymaking at both the federal and state levels. Students will learn how policymaking relates to decisions that affect healthcare providers and patients. They will also gain insight into how they can influence the policymaking process. Incorporated in the book are excerpts from congressional testimony, news stories, executive orders, legislation, and other documents related to real-world policy issues. Thoroughly updated and revised, this edition: Discusses the ACA extensively, with examples of both its formulation and its implementation Expands coverage of policymaking's implementation phase Provides a new chapter on the role of courts in health policy and policymaking Includes more than 30 appendices, many brand new to this edition, to illustrate the policymaking process.…