9780071418218 - lean six sigma for service: how to use lean speed and six sigma quality to improve services and transactions di george, michael l. (51 risultati)
- Rilegato
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 10 disponibili
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
- Rilegato
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 13 disponibili
Condizione: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
- Rilegato
Da: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,92
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Condizione: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
- Rilegato
Da: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,92
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Condizione: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
- Rilegato
Da: Gulf Coast Books, Cypress, TX, U.S.A.Gulf Coast Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,92
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Hardcover. Condizione: Good.
- Rilegato
Da: Your Online Bookstore, Houston, TX, U.S.A.Your Online Bookstore
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,92
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Hardcover. Condizione: Good.
- Rilegato
Da: 3Brothers Bookstore, Egg harbor township, NJ, U.S.A.3Brothers Bookstore
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 4,25
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.
- Rilegato
Da: More Than Words, Waltham, MA, U.S.A.More Than Words
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 1,23
EUR 3,44 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Good. . . All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping.
- Rilegato
Da: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,08
Spedizione gratuitaSpedito in U.S.A.Quantità: 3 disponibili
Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
- Rilegato
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,75
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Rilegato
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,75
Spedizione gratuitaSpedito in U.S.A.Quantità: 3 disponibili
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Rilegato
Da: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.ThriftBooks-Phoenix
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,79
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Rilegato
Da: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,79
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Rilegato
Da: Zoom Books Company, Lynden, WA, U.S.A.Zoom Books Company
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,93
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
- Rilegato
- Prima edizione
Da: The Maryland Book Bank, Baltimore, MD, U.S.A.The Maryland Book Bank
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 2,06
EUR 4,04 spedizioneSpedito in U.S.A.Quantità: 2 disponibili
hardcover. Condizione: Very Good. 1st Edition. Used - Very Good.
- Rilegato
- Prima edizione
Da: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,28
Spedizione gratuitaSpedito in U.S.A.Quantità: 5 disponibili
Condizione: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Rilegato
- Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,28
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Condizione: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Rilegato
- Prima edizione
Da: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 6,28
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Condizione: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Rilegato
- Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 6,28
Spedizione gratuitaSpedito in U.S.A.Quantità: 8 disponibili
Condizione: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Rilegato
- Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,28
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Rilegato
Da: Dream Books Co., Denver, CO, U.S.A.Dream Books Co.
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,46
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. Pages are clean with no markings. May show minor signs of wear or cosmetic defects marks, cuts, bends, or scuffs on the cover, spine, pages, or dust jacket. May have remainder marks on edges.
- Rilegato
Da: Goodwill, Brooklyn Park, MN, U.S.A.Goodwill
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Buono
EUR 2,95
EUR 3,44 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Rilegato
Da: clickgoodwillbooks, Indianapolis, IN, U.S.A.clickgoodwillbooks
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Buono
EUR 2,96
EUR 3,44 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. Used - Good: A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil unde…rlining of text, no highlighting of text, no writing in margins. No missing pages.
- Rilegato
Da: Off The Shelf, Antonia, MO, U.S.A.Off The Shelf
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 2,12
EUR 4,30 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materia…ls.
- Rilegato
Da: Blue Vase Books, Interlochen, MI, U.S.A.Blue Vase Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 6,81
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materia…ls.
- Rilegato
Da: HPB-Red, Dallas, TX, U.S.A.HPB-Red
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Discreto
EUR 4,43
EUR 3,23 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
hardcover. Condizione: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.
- Rilegato
Da: HPB-Red, Dallas, TX, U.S.A.HPB-Red
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 4,43
EUR 3,23 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
hardcover. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.
- Rilegato
Da: eCampus, Lexington, KY, U.S.A.eCampus
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Molto buono
EUR 4,88
EUR 3,44 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good.
Lingua: Inglese
Editore: McGraw-Hill Education - Europe, United States, 2003
- Brossura
Da: WorldofBooks, Goring-By-Sea, WS, Regno UnitoWorldofBooks
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,12
EUR 6,52 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Paperback. Condizione: Very Good. "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in se…rvice functions has been mainly overlooked - until now. "Lean Six Sigma for Service" provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. It's no secret that service functions have a harder time applying Lean and Six Sigma principles. The manufacturing roots of these initiatives have made it unclear how to apply these tools to services; this book effortlessly makes that translation.Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more. You'll see why services are full of waste--and ripe for the benefits of Lean Six Sigma. This book provides real-world examples from situations where the critical determinants of quality and speed are the flow of information and the interaction between people. The numerous case studies demonstrate how Lean Six Sigma can be used in service organizations just as effectively as in manufacturing - and with even faster results. You'll discover how to: integrate Lean and Six Sigma and apply them side by side; become a customer-centered organization; gain control over process complexity Improve response time on signature services; apply value-based management to project selection; clean up your workspace; and develop supplier relationships.For guidance in deploying Lean Six Sigma in service organizations, reducing lead times, streamlining processes, and holding down costs, "Lean Six Sigma for Services" is the most complete, authoritative guide you can own. "Lockheed Martin recognized that our business support processes have as much opportunity for improvement as our design and build areas. By applying Lean process speed and Six Sigma quality tools to marketing, legal, contract administration, procurement, etc. we have created a competitive advantage.The lessons learned and practical case studies contained in "Lean Six Sigma for Service" provide a road map which can create great value for customers, employees and shareholders." - Mike Joyce, Vice President, Lockheed Martin. For operational excellence deploy Lean Six Sigma in your service organization.Would you like to: reduce your company's service costs by 30 to 60 percent? Improve service delivery time by 50 percent? Expand capacity by 20 percent - without adding staff? If you answered yes - and who wouldn't - then this is the book for you. "Lean Six Sigma for Services" reveals how to bring the miracle of Lean Six Sigma improvement out of manufacturing and into service functions.Michael George describes the basic elements of successful deployment, including insights from corporate leaders who have already "walked the talk" to accelerate your own journey. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge necessary to blend Lean and Six Sigma to optimize services. You'll see how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
- Rilegato
Da: WeBuyBooks, Rossendale, LANCS, Regno UnitoWeBuyBooks
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 1,41
EUR 9,19 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 3 disponibili
Condizione: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
