ISBN: 9780072938050 - customer service: building successful skills for the twenty-first century (14 risultati)

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condizione: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Condizione: Very Good. Features how-to topics for the customer service professional. This work covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It also provides insights and tips for customer service supervisory personnel.…

Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Condizione: very_good. Used - Very Good: Item may have minor cosmetic defects.

Paperback. Condizione: Very Good. Features how-to topics for the customer service professional. This work covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It also provides insights and tips for customer service supervisory personnel.…

Condizione: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.…

Condizione: Good. 3rd. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

paperback. Condizione: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.

Condizione: Good. : Este libro, 'Customer Service: Building Successful Skills for the Twenty-First Century', de Robert W. Lucas, ofrece una guía completa para profesionales del servicio al cliente. La tercera edición cubre habilidades esenciales como técnicas de escucha, comunicación verbal y no verbal, y el uso de la tecnología. Se enfoca en la resolución de problemas y el manejo de conflictos y estrés, además de proporcionar consejos para la supervisión del personal. Ideal para estudiantes y profesionales que buscan mejorar sus habilidades en el ámbito del servicio al cliente. EAN: 9780072938050 Tipo: Libros Categoría: Negocios y Economía Título: Customer Service Autor: Robert W. Lucas Editorial: McGraw-Hill Education Idioma: en Páginas: 432 Formato: tapa blanda.…

Softcover. Condizione: Good. Third Edition. Appears to have clean text. Has light shelf and corner wear. Binding is in very good condition. Has sticker on spine. Looks almost like new. Size: 26. 416 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; Customer services; ISBN: 0072938056. ISBN/EAN: 9780072938050. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561025836. …

Softcover. Condizione: Very Good. Third Edition. Appears to have clean text. Has light shelf and corner wear. Binding is in very good condition. Has sticker on spine. Looks almost like new. Size: 26. 416 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; Customer services; ISBN: 0072938056. ISBN/EAN: 9780072938050. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561002130. …

Condizione: Sehr gut. Zustand: Sehr gut | Seiten: 416 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.