Isbn: 9780230500006 - the dna of customer experience: how emotionsdrive value (29 risultati)

Hardcover. Condizione: Very Good. 2007. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condizione: Good. 2007th Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Good. 2007th Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Very Good. The DNA of Customer Experience: How Emotions Drive Value This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Hardback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Condizione: Very Good. 2007th Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Hardcover. Condizione: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Condizione: very good. Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block.

Condizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780230500006.…

Hardcover. Condizione: Like New. Like New. First Edition. ISBN: 0-230-50000-5 ; 978-0-230-50000-6, Signed by the Author upon the first endpaper. As new, no wear. Quite clean. 'Focus on the customer not the organization, provide customers with an emotionally engaging experience and the rest will take care of itself. . . In one case study in this book, by adopting this philosophy, one organization in a mature market enjoyed 100% growth in revenues, doubled their customer base, substantially reduced customer churn, increased the effectiveness of their marketing campaigns by 20% and reduced employee attrition by 13%. As world thought leaders on Customer Experience, [the author] and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization and can now disclose the empirical link between evoking these emotions and substantial financial returns.' Illustrated. 166 pages. Signed by Author(s). Book.…

Condizione: Good.

Condizione: Very Good.

Condizione: As New. Unread book in perfect condition.

Condizione: New. In English.

Condizione: New.

Condizione: New. As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns. Num Pages: 288 pages, Illustrations. BIC Classification: KJMV7. Category: (P) Professional & Vocational. Dimension: 240 x 160 x 19. Weight in Grams: 470. . 2007. First Edition. Hardcover. . . . .…

Condizione: New. pp. 288.

Hardcover. Condizione: Brand New. 288 pages. 9.25x6.25x0.75 inches. In Stock.

Condizione: New. As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns. Num Pages: 288 pages, Illustrations. BIC Classification: KJMV7. Category: (P) Professional & Vocational. Dimension: 240 x 160 x 19. Weight in Grams: 470. . 2007. First Edition. Hardcover. . . . . Books ship from the US and Ireland.…

Buch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Show me the money! This is the frantic cry of the'old guard'of senior executives as they desperately struggle to deal with commoditizing markets, the loss of their differentiator and the inevitable impact on profitability. At the same time the new breed of enlightened, Customer focused, executives knowingly smile, seeing the answer is simple; focus on the Customer not the organization, provide Customers with an emotionally engaging experience and the rest will take care of itself. They understand that the Customer Experience is the next competitive battleground and that emotions account for over 50% of an experience. In one case study in this book, an organization adopting this philosophy dealing in a mature market, enjoyed 100% growth in revenues, doubled their Customer base, substantially reduced Customer churn, increased the effectiveness of their marketing campaigns by 20% and reduced employee attrition by 13%. As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy, have undertaken more than 18 months of ground breaking research to discovering the emotions that drive and destroy value in an organization and can now disclose the empirical link between evoking these emotions and substantial financial returns. By the end of the book you will understand:The four clusters of emotions that increase Customers short term spend and Drive and Destroy Customer loyalty. How to'prove'that improving your Customer Experience provides considerable financial returns. How to evoke these emotions in your Customers. How these emotions affect your Net Promoter score and how to use them to improve it.Why every organization has an Emotional Signature!This book is littered with examples of organizations who already understand t 186 pp. Englisch.…

Hardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Buch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.; Show me the money! This is the frantic cry of the'old guard'of senior executives as they desperately struggle to deal with commoditizing markets, the loss of their differentiator and the inevitable impact on profitability. At the same time the new breed of enlightened, Customer focused, executives knowingly smile, seeing the answer is simple; focus on the Customer not the organization, provide Customers with an emotionally engaging experience and the rest will take care of itself. They understand that the Customer Experience is the next competitive battleground and that emotions account for over 50% of an experience. In one case study in this book, an organization adopting this philosophy dealing in a mature market, enjoyed 100% growth in revenues, doubled their Customer base, substantially reduced Customer churn, increased the effectiveness of their marketing campaigns by 20% and reduced employee attrition by 13%. As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy, have undertaken more than 18 months of ground breaking research to discovering the emotions that drive and destroy value in an organization and can now disclose the empirical link between evoking these emotions and substantial financial returns. By the end of the book you will understand:The four clusters of emotions that increase Customers short term spend and Drive and Destroy Customer loyalty. How to'prove'that improving your Customer Experience provides considerable financial returns. How to evoke these emotions in your Customers. How these emotions affect your Net Promoter score and how to use them to improve it.Why every organization has an Emotional Signature!This book is littered with examples of organizations who already understand t.…

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. COLIN SHAW is author of two best selling books Building Great Customer Experiences and Revolutionise your Customer Experience. He is the Founder and CEO of Beyond Philosophy, the worlds leading thought leader in the Customer Experience. .…

Condizione: New. Print on Demand pp. 288.

Condizione: New. PRINT ON DEMAND pp. 288.