9780367723859 - the practical guide to achieving customer satisfaction in events and hotels di berners, philip; martin, adrian (24 risultati)
Lingua: Inglese
Editore: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
Da: Rarewaves.com USA, London, LONDO, Regno UnitoRarewaves.com USA
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Paperback. Condizione: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the serie…s, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
Editore: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
Da: Rarewaves USA, OSWEGO, IL, U.S.A.Rarewaves USA
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Paperback. Condizione: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the serie…s, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Editore: Taylor & Francis Ltd, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Condizione: New. pp. 176.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Lingua: Inglese
Editore: Routledge 2022-07-18, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Paperback. Condizione: Brand New. 179 pages. 9.00x6.00x0.50 inches. In Stock.
Lingua: Inglese
Editore: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Paperback. Condizione: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the serie…s, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Altre immaginiLingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Taschenbuch. Condizione: Neu. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels | Philip Berners (u. a.) | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2022 | Routledge | EAN 9780367723859 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de |… Anbieter: preigu.
Lingua: Inglese
Editore: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Paperback. Condizione: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the serie…s, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Lingua: Inglese
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Taylor and Francis, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Lingua: Inglese
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is thefourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best prac…tice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right ', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries. 196 pp. Englisch.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip Berners (Edge Hotel School, University of Essex, UK)|Adrian Martin
Lingua: Inglese
Editore: Taylor & Francis, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
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Da: moluna, Greven, Germaniamoluna
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Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Philip Berners leads the BA Honours Events Management programmes at the Edge Hotel School, University of Essex, UK. Philip has organised every genre of event in the UK, Italy, Portugal, and P…oland he has been the head of events at Thorp.
Lingua: Inglese
Editore: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 di 4. Libro 4 di 4 - The Practical Guide to Events and Hotel Management Series
- Brossura
- Print on Demand
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
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Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is thefourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice…within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right ', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
