ISBN: 9780470382417 - introduction to service engineering (16 risultati)

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Condizione: New. pp. xii + 659 Index.

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Condizione: New. pp. xii + 659 Illus.

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Condizione: New. College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, Introduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering. Editor(s): Salvendy, Gavriel. Num Pages: 672 pages, Illustrations. BIC Classification: TBC; TGB. Category: (U) Tertiary Education (US: College). Dimension: 241 x 192 x 41. Weight in Grams: 1300. . 2010. 1st Edition. Hardcover. . . . .…

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Hardcover. Condizione: Brand New. 1st edition. 672 pages. 9.45x7.76x1.61 inches. In Stock.

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Condizione: New. Gavriel Salvendy is a professor emeritus at Purdue University and the Chair Professor and head of the Department of Industrial Engineering at Tsinghua University, Beijing, China. He is a member of the National Academy of Engineering. He also has written and.

Condizione: New. College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, Introduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering. Editor(s): Salvendy, Gavriel. Num Pages: 672 pages, Illustrations. BIC Classification: TBC; TGB. Category: (U) Tertiary Education (US: College). Dimension: 241 x 192 x 41. Weight in Grams: 1300. . 2010. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.…

Buch. Condizione: Neu. Neuware - Industrial EngineeringWhat you need to know to engineer the global service economy.As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.Readers explore such key aspects of service engineering as:\* The role of service science in developing a smarter planet\* Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services\* Service design, including collaborative e-service systems and the new service development process\* Service operations and management, including service call centers\* Service quality, from design operations to customer relations\* Web-based services and technology in the global e-organization\* Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streamsWith chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.…