Isbn: 9780470448212 - competing in a service economy: how to create a competitive advantage through service development and innovation (18 risultati)

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Paperback or Softback. Condizione: New. Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation. Book.

Condizione: As New. Unread book in perfect condition.

Condizione: New. In English.

Condizione: New. pp. 208.

Paperback. Condizione: New.

Condizione: New. A University of Michigan Business School Management Series book. Differentiating through service development stands to improve customer satisfaction and financial performance. This book will help executives and managers to think and plan strategically with respect to services, service development and service innovation. Series: J-B-UMBS Series. Num Pages: 208 pages, , black & white illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational. Dimension: 229 x 154 x 14. Weight in Grams: 378. . 2003. 1st Edition. Paperback. . . . . …

Condizione: New.

Paperback. Condizione: Brand New. 1st edition. 208 pages. 8.90x6.00x0.80 inches. In Stock.

Condizione: As New. Unread book in perfect condition.

Condizione: New. A University of Michigan Business School Management Series book. Differentiating through service development stands to improve customer satisfaction and financial performance. This book will help executives and managers to think and plan strategically with respect to services, service development and service innovation. Series: J-B-UMBS Series. Num Pages: 208 pages, , black & white illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational. Dimension: 229 x 154 x 14. Weight in Grams: 378. . 2003. 1st Edition. Paperback. . . . . Books ship from the US and Ireland. …

Taschenbuch. Condizione: Neu. Neuware - Die Fähigkeit, hochwertige Dienstleistungen zu entwickeln und anzubieten, ist zu einem wesentlichen Faktor für die Unternehmensstrategie und den Unternehmenserfolg geworden. 'Competing in a Service Economy' hilft Führungskräften und Managern bei der Neuentwicklung und Innovation von Dienstleistungen strategisch zu denken und zu planen. Wer Dienstleistungen entwickelt, steigert die Kundenzufriedenheit und damit die Finanz-Performance. Der Band erläutert detailliert die Tools und Prozesse für die Bereitstellung, Verbesserung und Innovation von Dienstleistungen. Fallstudien zu IKEA, Disney, Volvo Trucks, Sterling Pulp Chemicals und EMC2 belegen anschaulich die verschiedenen Ansätze. Die Autoren verfügen über langjährige Praxiserfahrung im Bereich wissenschaftlicher und angewandter Forschung in Zusammenarbeit mit einer Vielzahl von Firmen und Organisationen. 'Competing in a Service Economy' ist ein praxisorientierter Leitfaden, der Ihnen genau sagt, wie Sie sich durch die Entwicklung und Innovation von Dienstleistungen einen Wettbewerbsvorteil sichern.…

Kartoniert / Broschiert. Condizione: New. A University of Michigan Business School Management Series book. Differentiating through service development stands to improve customer satisfaction and financial performance. This book will help executives and managers to think and plan strategically with .

PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condizione: New. pp. 208 This item is printed on demand.

Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Condizione: New. PRINT ON DEMAND pp. 208.