Da: Optimon Books, Gravesend, KENT, Regno Unito
EUR 33,84
Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Good. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-r.
EUR 54,16
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New.
Condizione: New. pp. viii + 216.
EUR 50,61
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. pp. viii + 216.
Condizione: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
EUR 58,16
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
EUR 55,58
Quantità: 15 disponibili
Aggiungi al carrelloHRD. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
Condizione: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed.
EUR 50,61
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. pp. viii + 216.
Da: Brook Bookstore On Demand, Napoli, NA, Italia
EUR 55,30
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: new.
Da: Studibuch, Stuttgart, Germania
EUR 7,14
Quantità: 1 disponibili
Aggiungi al carrellohardcover. Condizione: Gut. 224 Seiten; 9780470848531.3 Gewicht in Gramm: 1.
EUR 55,57
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New.
EUR 60,05
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
Prima edizione
EUR 68,94
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478. . 2002. 1st Edition. Hardcover. . . . .
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
EUR 64,18
Quantità: Più di 20 disponibili
Aggiungi al carrelloHardback. Condizione: New. New copy - Usually dispatched within 4 working days.
Da: Kennys Bookstore, Olney, MD, U.S.A.
EUR 87,22
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478. . 2002. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.
Da: Revaluation Books, Exeter, Regno Unito
EUR 114,84
Quantità: 2 disponibili
Aggiungi al carrelloHardcover. Condizione: Brand New. 1st edition. 224 pages. 9.00x6.00x1.00 inches. In Stock.
EUR 88,89
Quantità: Più di 20 disponibili
Aggiungi al carrelloGebunden. Condizione: New. . pragmatic, down-to-earth analysis of the key issues involved. (Marketing Business, February 2003)Customer Management Excellence determines the processes required for organisations to embark on service excellence programmes. It is designed to red.
Da: Revaluation Books, Exeter, Regno Unito
EUR 73,68
Quantità: 2 disponibili
Aggiungi al carrelloHardcover. Condizione: Brand New. 1st edition. 224 pages. 9.00x6.00x1.00 inches. In Stock. This item is printed on demand.
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
EUR 103,19
Quantità: Più di 20 disponibili
Aggiungi al carrelloHardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 516.
Lingua: Inglese
Editore: John Wiley & Sons Inc, New York, 2002
ISBN 10: 0470848537 ISBN 13: 9780470848531
Da: CitiRetail, Stevenage, Regno Unito
Prima edizione Print on Demand
EUR 105,17
Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: new. Hardcover. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.