9780471839538 - commit to quality di townsend, patrick l. (13 risultati)

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condizione: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.…

Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Cloth. Condizione: Very Good. Condizione sovraccoperta: Very Good. First Edition. xvii, 189, (1) pp. The lightest of rubbing to the corners. The jacket is very lightly rubbed at the head of the spine. "The first book on the quality process to focus primarily on the service industry.".

Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condizione: Good. Boards are clean. Content is clean. Good DJ with light toning and a tear.

Hardcover. Condizione: Very Good. Hardcover; John Wiley & Sons; light fading, light shelf wear to exterior; o therwise in very good condition with clean text, firm binding. Dust jacket shows light fading and shelf wear.

Hardcover 4th Ed. Value analysis. Quality assurance. A blueprint for success that allows you to draw from a large body of proven information and techniques and become a true leader. Owner's name inscribed on cover sheet. Book and DJ VVG. (189 Pgs.).

hardcover. Condizione: Very Good. Very Good Jacket. . Posted within 1 working day. 1st class tracked post to the UK, Airmail with tracking worldwide. Robust recyclable packaging. Picture is the actual item.

Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pencil markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:0471839531.…

Hardcover. Condizione: New. Hardcover in beautiful dust jacket, clean crisp excellent new text, 1st edition, 1st printing. Promptly shipped in a box.; General Trade; Large 8vo 9" - 10" tall; 208 pages.

Hardcover. Condizione: New. Condizione sovraccoperta: New. 1st Edition. Text/NEW & Bright. Collectible 1986 First Edition, 1st Printing. Silver embossed blue linen boards/Fine. DJ/Fine. Analysis of quality control, as a team process, in the service industry. Review of implementation, value analysis & differences between quality team & quality circle concepts. Detailed sample cases drawn from Paul Revere Insurance Co, where author Patrick L. Townsend (1941 - 2010) served as Director of Quality Team Central --- contributing to saving the firm some $8.5 million dollars!!! 189 pgs, 9 chapters: 1, Getting Started; 2, Quality is Everybody's Business; 3, Value Analysis; 4, Quality Teams; 5, Virtue is not Necessarily Its Own Reward; 6, Change in Corporate Culture; 7, Quality Has Value; 8, Listening Down --- And Out; and 9, Adopting Theory & Adapting Practice, followed by Appendix.…