9780762313105 - individual and organizational perspectives on emotion management and display (2) di zerbe (16 risultati)
Individual And Organizational Perspectives on Emotion Management And Display
Zerbe; Zerbe, Wilfred (EDT); Ashkanasy, Neal M. (EDT); Hartel, Charmine E. J. (EDT)
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Individual And Organizational Perspectives on Emotion Management And Display
Zerbe; Zerbe, Wilfred (EDT); Ashkanasy, Neal M. (EDT); Hartel, Charmine E. J. (EDT)
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Individual And Organizational Perspectives on Emotion Management And Display
Zerbe; Zerbe, Wilfred (EDT); Ashkanasy, Neal M. (EDT); Hartel, Charmine E. J. (EDT)
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Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
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Individual And Organizational Perspectives on Emotion Management And Display
Zerbe; Zerbe, Wilfred (EDT); Ashkanasy, Neal M. (EDT); Hartel, Charmine E. J. (EDT)
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Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
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Hardback. Condizione: New. Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best pap…ers presented at the Fourth International Conference on Emotions and Organizational Life (which was held in London, England, in June, 2004), together with invited papers by some of leading scholars in the field. The theme of this volume, "Individual and Organizational Perspectives on Emotion Management and Display", concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors. The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (London, UK, June, 2004). It represents a cross-section of cutting-edge research in the field and includes contributions from established leading scholars as well as the 'rising stars' in the field.
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Hardback. Condizione: New. Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best pap…ers presented at the Fourth International Conference on Emotions and Organizational Life (which was held in London, England, in June, 2004), together with invited papers by some of leading scholars in the field. The theme of this volume, "Individual and Organizational Perspectives on Emotion Management and Display", concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors. The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (London, UK, June, 2004). It represents a cross-section of cutting-edge research in the field and includes contributions from established leading scholars as well as the 'rising stars' in the field.
Individual And Organizational Perspectives on Emotion Management And Display: Vol 2
Zerbe/ Zerbe, Wilfred (Editor)/ Ashkanasy, Neal M. (Editor)/ Hartel, Charmine E. J. (Editor)
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Da: Revaluation Books, Exeter, Regno UnitoRevaluation Books
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Hardcover. Condizione: Brand New. 1st edition. 356 pages. 9.00x6.25x1.00 inches. In Stock.
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HRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Hardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
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Gebunden. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents a selection of papers presented at the Fourth International Conference on Emotions and Organizational Life. This volume concerns the management by organizations of the emotions of employees and the… effects on individuals. It includes research in th.
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Da: Books Puddle, New York, NY, U.S.A.Books Puddle
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Condizione: New. Print on Demand pp. 356.
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Buch. Condizione: Neu. Individual and Organizational Perspectives on Emotion Management and Display | Wilfred J. Zerbe (u. a.) | Buch | Einband - fest (Hardcover) | Englisch | 2006 | Jai Press Inc. | EAN 9780762313105 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbie…ter: preigu Print on Demand.
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Condizione: New. Print on Demand pp. 356 52:B&W 6.14 x 9.21in or 234 x 156mm (Royal 8vo) Case Laminate on White w/Gloss Lam.
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Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
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Condizione: New. PRINT ON DEMAND pp. 356.
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Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
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Buch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Presents a selection of papers presented at the Fourth International Conference on Emotions and Organizational Life. This volume concerns the management by organizations of the emotions of employees and the effects on individuals. It includes…research in the field and contributions from established scholars as well as 'rising stars' in the field.
