ISBN: 9780814403273 - keeping score: using the right metrics to drive world-class performance (28 risultati)

Hardcover. Condizione: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

hardcover. Condizione: Very Good. Used - Very Good.

Condizione: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Condizione: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardback. Condizione: Good. In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.…

Hardcover. Condizione: Very Good. Keeping Score: Using the Right Metrics to Drive World-Class Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Hardcover. Condizione: Near Fine. Near Fine. Binding Tight Highlighting Light Edge Wear. Book.

Hardback. Condizione: Good. In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.…

hardcover. Condizione: Very Good. Hardcover in very good condition. All inside pages are in great shape. Minor shelf wear to the dust jacket.

Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condizione: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Hardcover. Condizione: Like New. Signed by author.

Hardcover. Condizione: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.…

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. Edition Unstated. Books text has light writing and highlighting. Light shelf and corner wear to the books cover. Binding is still in good condition. 198 pp. Quantity Available: 1. Shipped Weight: Under 500 grams. Category: Education; ISBN: 0814403271. ISBN/EAN: 9780814403273. Pictures of this item not already displayed here available upon request. Inventory No: 1561005206. …

Hardcover. Condizione: Good. Publisher: Amacom Books, 1996, Good, HB, ISBN: 0-8144-0327-1. Book.

Hardcover. Condizione: Good. 198 pages. cover worn, writing on inside coverKeeping Score ensures that you look at the right measurements. The author con tends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everythi ng is more damaging than measuring nothing - pinpointing the vital few key measu res is the key to success.Following a Baldrige approach, Mark Brown shows yo u how to evaluate your current approach to measurement and redesign inadequate m etrics and systems used to collect and report data. Developing an accurate measu rement system ensures that you correctly measure customer satisfaction and value , the quality of products and services before they reach the customer, and emplo yee satisfaction.In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right fi nancial metrics, perform process measurement, and track supplier performance. …

Condizione: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Hardcover. First edition. First printing [stated]. ix, 198 p. Illustrations. Bibliography. Index. This work shows how to develop an effective Baldrige-based measurement system by targetting the vital few key measures. Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corners of several pages creased. Limited ink underlining noted. Previous owner's label on fep.…

Condizione: New. Satisfaction Guaranteed or your money back.

hardcover. Condizione: New. In shrink wrap. Looks like an interesting title.

Condizione: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.