9780814449059 - be your customer's hero: real-world tips & techniques for the service front lines di toporek, adam (38 risultati)
- Brossura
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,56
Spedizione gratuitaSpedito in U.S.A.Quantità: 4 disponibili
Condizione: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
- Brossura
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,56
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Da: Gulf Coast Books, Cypress, TX, U.S.A.Gulf Coast Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,57
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
paperback. Condizione: Good.
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Da: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,90
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Da: Reliant Bookstore, El Dorado, KS, U.S.A.Reliant Bookstore
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 4,33
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
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Da: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,94
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,94
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 5,94
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,94
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,30
Spedizione gratuitaSpedito in U.S.A.Quantità: 3 disponibili
Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Da: Half Price Books Inc., Dallas, TX, U.S.A.Half Price Books Inc.
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 3,09
EUR 3,21 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
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Da: HPB Inc., Dallas, TX, U.S.A.HPB Inc.
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 8,37
EUR 3,21 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
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Da: Gulf Coast Books, Cypress, TX, U.S.A.Gulf Coast Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 12,87
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
paperback. Condizione: New.
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Da: Books-FYI, Inc., cadiz, KY, U.S.A.Books-FYI, Inc.
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 9,45
EUR 3,42 spedizioneSpedito in U.S.A.Quantità: 9 disponibili
paperback. Condizione: New.
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Da: WorldofBooks, Goring-By-Sea, WS, Regno UnitoWorldofBooks
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,29
EUR 6,55 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 2 disponibili
Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Da: INDOO, Avenel, NJ, U.S.A.INDOO
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 13,68
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: As New. Unread copy in mint condition.
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Da: INDOO, Avenel, NJ, U.S.A.INDOO
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 13,77
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New. Brand New.
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Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 14,72
EUR 2,26 spedizioneSpedito in U.S.A.Quantità: 15 disponibili
Condizione: New.
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Da: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 17,05
Spedizione gratuitaSpedito in U.S.A.Quantità: 8 disponibili
Paperback. Condizione: New. On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Those who work on the front lines of customer service never know what new and unexpected cha…llenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:Achieve the mindset required for Hero-ClassTM serviceUnderstand the customer's expectations--and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeArmed with the tools and techniques in Be Your Customer's Hero, you will have all they need to transform themselves into the heroes their customers need.
- Brossura
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 14,88
EUR 2,26 spedizioneSpedito in U.S.A.Quantità: 15 disponibili
Condizione: As New. Unread book in perfect condition.
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Da: California Books, Miami, FL, U.S.A.California Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 19,41
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
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Da: Rarewaves.com USA, London, LONDO, Regno UnitoRarewaves.com USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 19,61
Spedizione gratuitaSpedito da Regno Unito a U.S.A.Quantità: 8 disponibili
Paperback. Condizione: New. On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Those who work on the front lines of customer service never know what new and unexpected cha…llenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:Achieve the mindset required for Hero-ClassTM serviceUnderstand the customer's expectations--and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeArmed with the tools and techniques in Be Your Customer's Hero, you will have all they need to transform themselves into the heroes their customers need.
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Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrlandaKennys Bookshop and Art Galleries Ltd.
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 21,18
EUR 9,50 spedizioneSpedito da Irlanda a U.S.A.Quantità: 15 disponibili
Condizione: New. Provides the customer-facing professionals with advice designed to transform them into heroes in the eyes of the customers they serve. This book show readers how to: achieve the mindset required for Hero-Class service; understand the customer's expectations - and exceed them; develop powerful communication skill…s; and more. Num Pages: 256 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 153 x 19. Weight in Grams: 422. . 2015. Paperback. . . . .
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Da: Chiron Media, Wallingford, Regno UnitoChiron Media
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 14,11
EUR 18,11 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 10 disponibili
PF. Condizione: New.
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Da: Ria Christie Collections, Uxbridge, Regno UnitoRia Christie Collections
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 18,62
EUR 14,00 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Condizione: New. In.
- Brossura
Da: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,20
EUR 8,99 spedizioneSpedito in U.S.A.Quantità: 15 disponibili
Condizione: New. Provides the customer-facing professionals with advice designed to transform them into heroes in the eyes of the customers they serve. This book show readers how to: achieve the mindset required for Hero-Class service; understand the customer's expectations - and exceed them; develop powerful communication skill…s; and more. Num Pages: 256 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 153 x 19. Weight in Grams: 422. . 2015. Paperback. . . . . Books ship from the US and Ireland.
- Brossura
Da: Revaluation Books, Exeter, Regno UnitoRevaluation Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 22,97
EUR 11,69 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 2 disponibili
Paperback. Condizione: Brand New. 244 pages. 9.25x6.00x1.00 inches. In Stock.
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Da: Rarewaves USA United, HEBRON, KY, U.S.A.Rarewaves USA United
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 18,81
EUR 42,83 spedizioneSpedito in U.S.A.Quantità: 8 disponibili
Paperback. Condizione: New. On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Those who work on the front lines of customer service never know what new and unexpected cha…llenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:Achieve the mindset required for Hero-ClassTM serviceUnderstand the customer's expectations--and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeArmed with the tools and techniques in Be Your Customer's Hero, you will have all they need to transform themselves into the heroes their customers need.
- Brossura
- Print on Demand
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 20,05
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. On the front lines of customer service, every day presents new and unexpected challengesand even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Those who work on the front lines of customer service never know what new and unex…pected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected How can customer service reps get the training and confidence required to tackle the unknownIn Be Your Customers Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:Achieve the mindset required for Hero-ClassTM serviceUnderstand the customers expectations--and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeArmed with the tools and techniques in Be Your Customers Hero, you will have all they need to transform themselves into the heroes their customers need. Your customers need help only you can provide. Learn how to become their superhero! This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Brossura
Da: Rarewaves.com UK, London, Regno UnitoRarewaves.com UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 17,39
EUR 75,98 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 8 disponibili
Paperback. Condizione: New. On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Those who work on the front lines of customer service never know what new and unexpected cha…llenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:Achieve the mindset required for Hero-ClassTM serviceUnderstand the customer's expectations--and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeArmed with the tools and techniques in Be Your Customer's Hero, you will have all they need to transform themselves into the heroes their customers need.
