9780974998657 - i'm sorry to hear that...: real-life responses to patients' 101 most common complaints about health care di baker, susan keane (16 risultati)

- Brossura
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 4,90
Spedizione gratuitaSpedito in U.S.A.Quantità: 8 disponibili
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

- Brossura
Da: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 4,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

- Brossura
Da: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,17
Spedizione gratuitaSpedito in U.S.A.Quantità: 5 disponibili
Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

- Brossura
Da: Greenworld Books, arlington, TX, U.S.A.Greenworld Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 5,17
Spedizione gratuitaSpedito in U.S.A.Quantità: 3 disponibili
Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

- Brossura
Da: BooksRun, Philadelphia, PA, U.S.A.BooksRun
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,26
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

- Brossura
Da: HPB-Ruby, Dallas, TX, U.S.A.HPB-Ruby
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 2,67
EUR 3,24 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Brossura
Da: Half Price Books Inc., Dallas, TX, U.S.A.Half Price Books Inc.
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 2,67
EUR 3,24 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Brossura
Da: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,21
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

- Brossura
- Prima edizione
Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,35
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Brossura
- Prima edizione
Da: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 6,35
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Brossura
Da: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc
Contatta il venditoreVenditore con 2 stelleCondizione: Usato - Buono
EUR 6,68
Spedizione gratuitaSpedito in U.S.A.Quantità: 8 disponibili
Paperback. Condizione: Good. From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. I am here where I don't want to be, I am frightened and unsure what will happen next, I put my trust in you, and now something is wrong, or How can I be sure I will be okay? When you respond to a p…atient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.

- Brossura
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 7,07
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

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Da: Blue Vase Books, Interlochen, MI, U.S.A.Blue Vase Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 7,07
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materia…ls.

- Brossura
Da: HPB-Red, Dallas, TX, U.S.A.HPB-Red
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 4,44
EUR 3,24 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

- Brossura
- Prima edizione
Da: Mama"s Helper, Beaumont, TX, U.S.A.Mama"s Helper
Contatta il venditoreVenditore con 3 stelleCondizione: Nuovo
EUR 8,88
EUR 5,17 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Soft cover. Condizione: New. 1st Edition.

- Brossura
Da: Revaluation Books, Exeter, Regno UnitoRevaluation Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 32,82
EUR 11,66 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Brand New. 1st edition. 114 pages. 8.75x7.00x0.50 inches. In Stock.