Isbn: 9780990724117 - operation five-star: service excellence in the medical practice - cultural competency, post-adverse events, and patient engagement (18 risultati)

Paperback. Condizione: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condizione: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.…

Condizione: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or limited writing/highlighting. We ship orders daily and Customer Service is our top priority.

Condizione: New.

Paperback or Softback. Condizione: New. Operation Five-Star: Service Excellence in the Medical Practice -- Cultural Competency, Post-Adverse, Events, and Patient Engagement. Book.

paperback. Condizione: Very Good.

Condizione: As New. Unread book in perfect condition.

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: Brand New. 114 pages. 8.90x6.30x0.50 inches. In Stock.

Condizione: New.

Condizione: New. KlappentextrnrnYou must increase the level of customer service in your medical practice, but where to start?In the past, Five-Star Service was perhaps one of the most underestimated concepts in the healthcare industry. Not anymore. Five-Star.

Condizione: New. pp. 114.

Taschenbuch. Condizione: Neu. Neuware - You must increase the level of customer service in your medical practice, but where to start In the past, Five-Star Service was perhaps one of the most underestimated concepts in the healthcare industry. Not anymore. Five-Star customer service is something we all demand in our everyday lives--in our homes, businesses, and personal lives--and now it is becoming one of the cornerstones of healthcare delivery.But in your healthcare practice, you can launch your own 'Operation Five-Star' with this new book, by best-selling authors James Saxton and Maggie Finkelstein. Combining the 'why should we focus on this ' with the commonsense 'how to do it,' you'll find real-world cases that show how practices and hospitals have succeeded with Operation Five-Star. The book provides practical information and tools to build service excellence in the health care setting, and simultaneously help healthcare providers to mitigate liability risk.Must read sections include post-adverse event communication and disclosure, how to appreciate cultural differences in your patientpopulation, and how to engage staff in enhancing internal and external Five-Star service, consistently and pervasively.The post-ACA environment focus on quality of care and efficiencies, tied to reimbursement, means the Five-Star service concept for physicians and other healthcare providers now takes on great significance. With this book, in convenient print or Elektronisches Buch, James Saxton and Maggie Finkelstein describe proven techniques to seize control in the practice and create the best possible experience for patients.The book is directed to physicians, hospital risk managers, physician practice office administrators and managers, patient experience leaders and officers, hospitals, medical societies, hospital associations, and medical professional liability insurers.What you'll get with Operation Five-Star: -An affordable way to jump-start your service excellence program-Carefully designed and an easy-read; not time consuming-A pathway for incorporating a five-star service culture in the medical practice-Provides practical tips that can be used immediately-Highlights real-life scenarios in various healthcare settings.…

Condizione: New. pp. 114.

Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.