Isbn: 9780996136020 - profiles in excellence: utility chief customer officers (20 risultati)

Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condizione: good. This is a pre-loved book that shows moderate signs of wear from previous reading. You may notice creases, edge wear, or a cracked spine, but it remains in solid, readable condition. Please note: -May include library or rental stickers, stamps, or markings. -Supplemental materials e.g., CDs, access codes, inserts are not guaranteed. -Box sets may not come with the original outer box. If it does, the box will not be in perfect condition. Your satisfaction is our top priority! If you have any questions or concerns about your order, please don't hesitate to reach out. Thank you for shopping with us and supporting small businessâ"happy reading.…

Condizione: New.

Condizione: New.

Hardback or Cased Book. Condizione: New. Profiles in Excellence: Utility Chief Customer Officers. Book.

Condizione: As New. Unread book in perfect condition.

Condizione: As New. Unread book in perfect condition.

Hardcover. Condizione: Brand New. 230 pages. 9.10x6.30x0.70 inches. In Stock.

Condizione: New.

Hardback. Condizione: New.

Condizione: New. In English.

Hardback. Condizione: New.

HRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Hardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Condizione: New. Print on Demand pp. 230.

Condizione: New. Print on Demand pp. 230.

Condizione: New. PRINT ON DEMAND pp. 230.

Buch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs' career paths and offers a lens into their visions for serving customers now and into the future.This book will offer a powerful and pragmatic road mapto a quest for utility customer-centricity. The leadership profiles you will witness are instructive, insightful and inspirational. The specifics and how-to's are as cutting edge as they are practical, obviously forged in the ovens of challenging moments and complex times. This book is not a one-time drive-by read. It should be studied thoughtfully and applied compassionately. Chip R. Bell, New York Times best-selling author and customer service guru.Penni McLean-Conner is the Chief Customer Officer and Senior Vice President for Eversource Energy, an electric and natural gas utility providing service for more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Penni is a recognized thought leader in the utility industry and actively serves on industry boards. She is a sought after speaker at conferences and is an accomplished author, having published two other books on customer service and energy efficiency.…

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorrnrnPenni McLean-Conner is the Chief Customer Officer and Senior Vice President for Eversource Energy, an electric and natural gas utility providing service for more than 3.6 million electric and natural gas customers in Conne.…

Buch. Condizione: Neu. Profiles in Excellence | Utility Chief Customer Officers | Penni McLean-Conner | Buch | Gebunden | Englisch | 2016 | CS Week | EAN 9780996136020 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…