Isbn: 9781119624615 - the customer success professional's handbook: how to thrive in one of the world's fastest growing careers while driving growth for your company (46 risultati)

Hardback. Condizione: Good. The definitive ?Customer Success Manager How-To-Guide? for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That?s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you?re no longer selling just a product. You?re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession?until now. The Customer Success Professional?s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed?from the practitioner level all the way to senior leadership. The authors?acknowledged experts in building, training, and managing Customer Success teams?offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry?s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional?s Handbook: How to Thrive in One of the World's Fastest Growing Careers?While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.…

Condizione: very_good. Used book in very good condition. May have some minor wear. May NOT include discs, or access code or other supplemental material. Ships directly from Amazon and is eligible for Prime or super saver FREE shipping. We ship Monday-Saturday and respond to inquiries within 24 hours.…

Condizione: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.

Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

hardcover. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Hardback. Condizione: Good. The definitive ?Customer Success Manager How-To-Guide? for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That?s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you?re no longer selling just a product. You?re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession?until now. The Customer Success Professional?s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed?from the practitioner level all the way to senior leadership. The authors?acknowledged experts in building, training, and managing Customer Success teams?offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry?s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional?s Handbook: How to Thrive in One of the World's Fastest Growing Careers?While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.…

Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

hardcover. Condizione: Very Good. Ships Out Tomorrow.

Condizione: good. Supports Goodwill of Silicon Valley job training programs. The cover and pages are in Good condition! Any other included accessories are also in Good condition showing use. Use can include some highlighting and writing, page and cover creases as well as other types visible wear.

Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condizione: Very Good. Condizione sovraccoperta: 48455249. 1791465613. 10/8/2026 1:20:13 PM.

Hardcover. Condizione: Used - Very Good.

Condizione: New.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Hardback. Condizione: New. The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession-until now. The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed-from the practitioner level all the way to senior leadership. The authors-acknowledged experts in building, training, and managing Customer Success teams-offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry's most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.…

Hardback. Condizione: New. The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession-until now. The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed-from the practitioner level all the way to senior leadership. The authors-acknowledged experts in building, training, and managing Customer Success teams-offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry's most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.…

HRD. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

hardcover. Condizione: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condizione: new.

Hardcover. Condizione: new. Hardcover. The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. Thats because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize youre no longer selling just a product. Youre selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM professionuntil now. The Customer Success Professionals Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeedfrom the practitioner level all the way to senior leadership. The authorsacknowledged experts in building, training, and managing Customer Success teamsoffer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industrys most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professionals Handbook: How to Thrive in One of the World's Fastest Growing CareersWhile Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

Condizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

Condizione: New. pp. 288.

Condizione: New. 2020. Hardcover. . . . . .

Condizione: New.