Isbn: 9781332261659 - a framework for analyzing service operations (classic reprint) (4 risultati)

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

Paperback. Condizione: New. Print on Demand. This book presents a framework for understanding and analyzing the strengths and weaknesses of organizations engaged in delivering services. The author, a leading expert in this field, synthesizes and builds on existing knowledge to create a unified framework. The book begins by outlining key distinguishing characteristics of service products, such as intangibility, perishability, heterogeneity, simultaneity, and cultural specificity. It then examines the external environment in which service organizations operate, covering topics such as product denition, differentiation, and competitive forces. The internal environment is discussed next, focusing on system design and implementation issues such as resource planning, control procedures, and matching supply and demand. Finally, the book addresses the critical issue of quality, exploring the challenges and opportunities of service encounters. This book provides a valuable resource for managers and researchers in the service industry, offering practical insights and a comprehensive framework for analyzing and improving service operations. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item.…

Paperback. Condizione: Brand New. 42 pages. 9.00x6.00x0.10 inches. This item is printed on demand.