EUR 29,47
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New.
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
Hardback or Cased Book. Condizione: New. The 4 Dimensions of Total Customer Service. Book.
EUR 28,12
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Aggiungi al carrelloCondizione: New. In.
EUR 28,11
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Aggiungi al carrelloCondizione: New.
EUR 33,63
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Aggiungi al carrelloGebunden. Condizione: New. KlappentextrnrnThis book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buyi.
Lingua: Inglese
Editore: Author Solutions Inc Aug 2014, 2014
ISBN 10: 1452516766 ISBN 13: 9781452516769
Da: AHA-BUCH GmbH, Einbeck, Germania
EUR 41,80
Quantità: 1 disponibili
Aggiungi al carrelloBuch. Condizione: Neu. Neuware - This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement.Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy' , 'Hilltops' ,'ERUDITE Leadership,' 'Futuristic Thinking' , 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book.The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.
EUR 91,89
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
EUR 82,35
Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
EUR 112,15
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
Da: PBShop.store US, Wood Dale, IL, U.S.A.
EUR 33,34
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Aggiungi al carrelloHRD. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
EUR 28,15
Quantità: Più di 20 disponibili
Aggiungi al carrelloHRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Da: Majestic Books, Hounslow, Regno Unito
EUR 37,40
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. Print on Demand pp. 420 8:B&W 6 x 9 in or 229 x 152 mm Blue Cloth w/Jacket on Creme w/Gloss Lam.
Da: Books Puddle, New York, NY, U.S.A.
Condizione: New. Print on Demand pp. 420.
Da: Biblios, Frankfurt am main, HESSE, Germania
EUR 35,76
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. PRINT ON DEMAND pp. 420.
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
EUR 32,84
Quantità: Più di 20 disponibili
Aggiungi al carrelloHardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.