Isbn: 9781492076636 - mapping experiences: a complete guide to creating value through journeys, blueprints, and diagrams: a complete guide to customer alignment through journeys, blueprints, and diagrams (13 risultati)

Condizione: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.

Condizione: acceptable.

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Condizione: Fair. 2. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Condizione: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy.…

Paperback. Condizione: Good. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

Cloth. Condizione: Near Fine. 2nd Edition, 1st Printing. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams - Jim Kalbach. O'Reilly Media, 2021. Second edition, first printing. Condition: Near Fine (just short of new - minor shelf presence). Noted flaws, plainly: light handling/edge wear to covers; faint surface soiling to white covers; Photos show the exact copy you will receive. Printing points, checked on this copy: Cover and title page both read "Second Edition"; Copyright © 2021 James Kalbach; Revision History for the Second Edition: 2020-11-02 First release; ISBN 978-1-492-07663-6; Printed in Canada; Sent tracked. The book is wrapped in archival tissue and bubble wrap inside a rigid box - never a bare mailer. From a smoke-free home. Message me for more photographs of this exact copy.…

Paperback. Condizione: new. Paperback. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for companies that can't pinpoint these problems because they're too focused on business processes. This updated book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. You'll learn how this unique tool helps you visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will discover how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condizione: new. New Copy. Customer Service Guaranteed.

Paperback. Condizione: new. Paperback. Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for companies that can't pinpoint these problems because they're too focused on business processes. This updated book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. You'll learn how this unique tool helps you visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will discover how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Paperback. Condizione: Brand New. 2nd edition. 400 pages. 9.00x7.25x0.75 inches. In Stock.

paperback. Condizione: Sehr gut. 436 Seiten; 9781492076636.2 Gewicht in Gramm: 2.

Condizione: gut. 2020. Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams In englischer Sprache. pages.