9781494474379 - essentials of service design and innovation: 3rd edition di sampson, dr. scott e. (4 risultati)
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 18,46
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Da: D2D Books, Berkshire, , Regno UnitoD2D Books
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Molto buono
EUR 17,80
EUR 23,07 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Soft cover. Condizione: Very Good. 3rd Edition. SES 2014 large paperback 3rd edition. Has neat name plate to fep Otherwise in VERY GOOD CLEAN TIGHT READING ORDER. Full refund if not satisfied. 24 hour dispatch via Tracked. If not pictured in this listing, a scan of the actual book is available on request.
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- Print on Demand
Da: THE SAINT BOOKSTORE, Southport, , Regno UnitoTHE SAINT BOOKSTORE
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 34,80
EUR 19,20 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
- Brossura
- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 36,40
EUR 42,89 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used i…n designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
