9781510708174 - positively outrageous service: how to delight and astound your customers and win them for life di gross, t. scott; szabo, andrew; hoffman, michael (21 risultati)
- Brossura
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 3,61
Spedizione gratuitaSpedito in U.S.A.Quantità: 2 disponibili
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Da: More Than Words, Waltham, MA, U.S.A.More Than Words
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 1,46
EUR 3,46 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Good. A sound copy with only light wear. Overall a solid copy at a great price.
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Da: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Discreto
EUR 5,90
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Discreto
EUR 5,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
- Brossura
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 5,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 5,91
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
- Brossura
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,93
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 5,93
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Da: Hawking Books, Edgewood, TX, U.S.A.Hawking Books
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Molto buono
EUR 6,03
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Very Good. Very Good Condition. Five star seller - Buy with confidence.
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Da: Better World Books, Mishawaka, IN, U.S.A.Better World Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 7,01
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Condizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Da: MERS Goodwill, Saint Louis, MO, U.S.A.MERS Goodwill
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 5,97
EUR 3,47 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: good. Used - Good: All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Any access…codes or passwords originally included with the book may be expired, used or no longer valid. Image is stock photo and cover art edition may be different than pictured.
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Da: One Planet Books, Columbia, MO, U.S.A.One Planet Books
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Buono
EUR 6,69
EUR 3,46 spedizioneSpedito in U.S.A.Quantità: 2 disponibili
paperback. Condizione: Good. 3rd Edition, Third. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
Gross, T. Scott; Szabo, Andrew (CON); Hoffman, Michael (CON)
- Brossura
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 13,29
EUR 2,29 spedizioneSpedito in U.S.A.Quantità: 2 disponibili
Condizione: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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Da: Textbooks_Source, Columbia, MO, U.S.A.Textbooks_Source
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 12,10
EUR 3,46 spedizioneSpedito in U.S.A.Quantità: 2 disponibili
paperback. Condizione: Good. 3rd Edition, Third. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
- Brossura
Da: INDOO, Avenel, NJ, U.S.A.INDOO
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 16,36
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: As New. Unread copy in mint condition.
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Da: INDOO, Avenel, NJ, U.S.A.INDOO
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 16,41
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
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Da: Rarewaves USA, OSWEGO, IL, U.S.A.Rarewaves USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 16,44
Spedizione gratuitaSpedito in U.S.A.Quantità: 10 disponibili
Paperback. Condizione: New. 3rd Edition, Third Edition. From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who's who of the Fortune 500. Southwest Airlines, FedEx, McDonald's, Wal-Mart, and more have asked him to motivate their employees at conferences worldwide.In today's toug…h economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:Build a customer base by following the four key principles of promotions-have fun, get people to your store, get people involved with your product, and do something good for othersHire the right people and show them the fundamentals of POSEnergize and obtain the most creativity out of employeesWin over customers when mistakes happen, no matter who is at faultPOS is not just a way of doing business, according to Gross; it's also a state of mind and the key to success in the twenty-first century. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
Gross, T. Scott; Szabo, Andrew (CON); Hoffman, Michael (CON)
- Brossura
Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 27,90
EUR 17,50 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 2 disponibili
Condizione: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
- Brossura
Da: Revaluation Books, Exeter, Regno UnitoRevaluation Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 36,09
EUR 11,66 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Brand New. 3rd edition. 224 pages. 9.00x6.25x0.75 inches. In Stock.
- Brossura
Da: London Bridge Books, London, Regno UnitoLondon Bridge Books
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Buono
EUR 4,40
EUR 52,49 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
paperback. Condizione: Good.
- Brossura
Da: Rarewaves USA United, OSWEGO, IL, U.S.A.Rarewaves USA United
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 42,36
EUR 43,36 spedizioneSpedito in U.S.A.Quantità: 10 disponibili
Paperback. Condizione: New. 3rd Edition, Third Edition. From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who's who of the Fortune 500. Southwest Airlines, FedEx, McDonald's, Wal-Mart, and more have asked him to motivate their employees at conferences worldwide.In today's toug…h economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:Build a customer base by following the four key principles of promotions-have fun, get people to your store, get people involved with your product, and do something good for othersHire the right people and show them the fundamentals of POSEnergize and obtain the most creativity out of employeesWin over customers when mistakes happen, no matter who is at faultPOS is not just a way of doing business, according to Gross; it's also a state of mind and the key to success in the twenty-first century. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
