Condizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Lingua: Inglese
Editore: Libraries Unlimited (edition 2), 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Da: BooksRun, Philadelphia, PA, U.S.A.
Hardcover. Condizione: Fair. 2. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
EUR 67,87
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Aggiungi al carrelloCondizione: New.
EUR 71,16
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
hardcover. Condizione: New. In shrink wrap. Looks like an interesting title!
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 66,64
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Aggiungi al carrelloCondizione: New. In.
EUR 66,63
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Aggiungi al carrelloCondizione: New.
EUR 73,29
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
EUR 106,19
Quantità: 2 disponibili
Aggiungi al carrelloHardcover. Condizione: Brand New. 2nd sub edition. 128 pages. 9.75x6.50x0.75 inches. In Stock.
Da: PBShop.store US, Wood Dale, IL, U.S.A.
EUR 70,22
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Aggiungi al carrelloHRD. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
EUR 67,46
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Aggiungi al carrelloHRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Bloomsbury Publishing Plc, Englewood, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.
Hardcover. Condizione: new. Hardcover. Customer service has become an important part of library service, particularly within the reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to serve patrons. In this updated edition, the sociological and technological changes and trends of the last decade are reflected. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of and research on the reference interview, the authors discuss the effects of technology and how to serve special populations. Emphasizing training and development, the book covers evaluation techniques, various types of interviews (eg teaching interview, information interview, mediated search), problem patrons, and other issues. It also includes interview skill tests, rating sheets checklists, and a bibliography of training materials and resources for further study. This edition reflects sociological and technological changes and trends that have transpired in the last decade. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
EUR 77,49
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Aggiungi al carrelloHardback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Lingua: Inglese
Editore: Bloomsbury Publishing Plc, Englewood, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Da: CitiRetail, Stevenage, Regno Unito
EUR 72,67
Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: new. Hardcover. Customer service has become an important part of library service, particularly within the reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to serve patrons. In this updated edition, the sociological and technological changes and trends of the last decade are reflected. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of and research on the reference interview, the authors discuss the effects of technology and how to serve special populations. Emphasizing training and development, the book covers evaluation techniques, various types of interviews (eg teaching interview, information interview, mediated search), problem patrons, and other issues. It also includes interview skill tests, rating sheets checklists, and a bibliography of training materials and resources for further study. This edition reflects sociological and technological changes and trends that have transpired in the last decade. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Da: moluna, Greven, Germania
EUR 70,59
Quantità: Più di 20 disponibili
Aggiungi al carrelloGebunden. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service.Über .
Da: preigu, Osnabrück, Germania
EUR 73,25
Quantità: 5 disponibili
Aggiungi al carrelloBuch. Condizione: Neu. The Reference Interview As a Creative Art | Elaine Jennerich (u. a.) | Buch | Gebunden | Englisch | 1997 | Libraries Unlimited | EAN 9781563084669 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
Da: AHA-BUCH GmbH, Einbeck, Germania
EUR 85,91
Quantità: 1 disponibili
Aggiungi al carrelloBuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.